IFA Administrator in Bristol

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth, focusing on providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

This role will provide support to financial advisers or consultants to enable the provision of financial or product advice to clients, as set out within the FCA’s rules and company procedures. The role is hybrid - 3 days working from our Bristol office, 9am to 5pm - Monday to Friday - 2 days UK homebased.

Responsibilities

• Helping advisers to prepare for client reviews by ensuring all client and plan information is up to date on IO.
• Requesting plan information from the respective providers either by post, email or direct from the provider platform.
• Chasing regularly to ensure this is received in time for the meeting.
• Updating contributions and withdrawals using the transaction history from each provider.
• Linking any transfers within plans.
• Adding the details of any missing policy information to IO as required.
• Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value.
• Checking the income expectations on all the clients' plans to ensure that these are correctly recorded and updated as required.
• Collating the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or adviser charges.
• Using the standard templates within IO, creating and checking the client valuation report and uploading to IO.
• Producing any ‘OneNote packs’ requested by the advisers including Client Charter, FE Analytics research on the funds held by the client, KID (Key Information Documents), Data capture form from IO, and Client Valuation Report.
• Producing comparisons between old and new centralised investment propositions.
• Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• Checking and validating client income expectations held within the system if requested.
• Interrogating the data and liaising with the adviser to ensure the data held within the system is correct.
• Frequently interacting with advisers and client support to ensure excellent customer service to all clients.
• Producing client letters as required.
• Answering phone calls as they come in via the Main Hunt Group.
• Ensuring that the level of service, as agreed with each client, is delivered in a timely manner.
• Dealing efficiently with all day-to-day telephone and email enquiries from clients and providers.
• Creating and maintaining effective client files.
• New business processing and application submission.
• Liaising with product providers as necessary, chasing as often as required.
• Keeping up to date with new products, technical or legislative changes within the marketplace.
• Always complying with the Compliance policies.
• Engaging with training and development as applicable.
• Performing ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.

Essential Skills, Qualities and Experience Required

• A minimum of 12 months IFA administration experience, supporting an advisor.
• Previous regulatory or financial industry experience is desirable.
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate.
• Accurate with good attention to detail.
• Problem solving.
• Knowledge of the advice process.
• True collaborator, takes initiative, curious.
• A desire to learn and develop and step out of comfort zone.

Essential Qualifications

• Good standard of education Maths and English GCSE, grade 5 or above, or equivalent.

Titan Expected Behaviours

• Commercial Awareness.
• Innovation.
• Collaboration.
• Team contribution.
• Professionalism.

Benefits

• Competitive salary.
• Private Medical Insurance post probation.
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee).
• 25 days Annual Leave (plus buy and sell up to 5 days).
• Office Christmas close (3-days).
• Life Assurance.
• Health cash plan.
• Hybrid working.
• Discretionary performance related bonus.
• Employee Assistance Programme.
• Lunch and snacks provided in the Bristol office.
• And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.