At a Glance
- Tasks: Organise schedules and manage client relationships in a fast-paced, remote environment.
- Company: Join Titan Facilities Services, a growing company in commercial cleaning and facilities management.
- Benefits: Earn £13-15 per hour, enjoy 28 days holiday, and flexible hours.
- Other info: Immediate start available with thorough onboarding and support from the Director.
- Why this job: Be part of a dynamic team with real opportunities for growth and impact.
- Qualifications: Experience in services industry and strong customer service skills are essential.
The predicted salary is between 13 - 15 £ per hour.
Titan Facilities Services Ltd provides commercial cleaning, specialist domestic cleaning and grounds maintenance for businesses, estates, and public sector sites across Berkshire, Surrey, and the wider South East. The company serves higher education institutions, residential blocks and estates, and commercial offices, delivering services through trained and vetted staff with consistent quality control at every site. Clients benefit from clear accountability, including a dedicated point of contact and transparent reporting for each contract.
The Scheduling & Client Coordinator is a part-time, fully remote role (10-20 hours per week to start), with a view to going full-time within 2-3 months as the business scales. Reporting directly to the Director, this is a genuinely entrepreneurial opportunity within a fast-growing company - for the right person, there's real scope for the role to grow into a wider operational position, taking on more client relationship/account management, and even sales.
Immediate start available. You'll receive thorough onboarding and training directly from the Director, along with regular check-ins to keep you supported and connected, even while working remotely.
The coordinator is responsible for organizing daily schedules across commercial cleaning, specialist domestic jobs (end of tenancy, after-builders, Airbnb turnovers), and grounds maintenance across multiple client locations, managing bookings, allocating teams and resources, and updating schedules to ensure services are delivered on time and to agreed standards. The coordinator serves as the primary point of contact for both clients and operatives - handling client inquiries and resolving issues, while also being the first point of contact for our cleaning and grounds maintenance staff on scheduling, job queries, and day-to-day support.
Day-to-day tasks include monitoring service performance, preparing basic reports, updating internal systems, and communicating daily with cleaning and grounds operatives to confirm jobs and resolve issues. The role also includes support with expense tracking and basic invoicing administration.
We're looking for a genuine self-starter - someone comfortable working autonomously, making decisions independently, and taking ownership of their area of the business. This role suits someone who cares about delivering the highest standard of customer service, is naturally proactive, and is excited by the opportunity to grow within a small, ambitious company.
Our Hiring Process
A quick, straightforward process: a short screening call, followed by a brief practical exercise, then a final interview with the Director. We aim to move quickly given the immediate start.
Pay & Benefits
- £13-15 per hour, with some flexibility based on experience
- 28 days holiday (including 8 public holidays), pro-rated to hours worked
- Pension
Qualifications
- Previous experience in the services industry (cleaning, facilities management, trades, or similar) - essential
- Comfortable working independently and making decisions without constant oversight - this is a genuinely autonomous role
- Strong customer service focus, with a commitment to the highest standard of client care
- Excellent communication skills, including clear written and verbal communication with clients, colleagues, and management
- Solid organizational skills, with the ability to manage multiple schedules, priorities, and deadlines in a fast-paced environment
- Comfortable using WhatsApp, Outlook, Excel, and PowerPoint, alongside scheduling and invoicing/expense management tools
- Comfortable with technology generally, with experience using AI tools such as Claude or ChatGPT a nice-to-have
- Own laptop and phone required, with reliable internet access
- Demonstrated reliability, attention to detail, and a proactive, problem-solving approach
Titan Facilities Services Ltd is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We're committed to building a diverse team and creating an inclusive environment where everyone can do their best work.
Scheduling & Client Coordinator (Remote) in Ipswich employer: Titan Facilities Services
At Titan Facilities Services Ltd, we pride ourselves on being an excellent employer by offering self-employed cleaners the flexibility to manage their own schedules while working in a supportive and dynamic environment across Surrey and Berkshire. Our subcontractors enjoy competitive pay rates of £13-15 per hour, the opportunity for ongoing work, and the chance to choose jobs that align with their availability, making it an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling & Client Coordinator (Remote) in Ipswich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Titan Facilities Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Titan Facilities Services and let us see your personality shine through!
We think you need these skills to ace Scheduling & Client Coordinator (Remote) in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Titan Facilities Services.
Get Familiar with Our Brand:Before applying, take some time to learn about Titan Facilities Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Titan Facilities Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Titan Facilities Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Titan Facilities Services will surely appreciate.
