Operations Controller

We are looking for an Operations Controller to join our fast paced and dynamic team. Reporting to the Operations Control Manager and working around the clock on a 12-hour day and night shift pattern, our Controllers manage and support our fleet of narrow and wide body Airbus aircraft operating around the globe.

Responsibilities:

• Ensuring a timely flight watch of the Titan Airways fleet.
• Operational troubleshooting and programme management.
• Flight planning and dispatch of all flights – including ETOPS flights.
• Filing of ATC flight plans and liaison with flow management centres.
• Proactive weather and NOTAM checking before company operations.
• Ensuring all operations follow the Company Flight Time Limitations scheme (FTL), considering any operational impact on the day of operation.
• Pre-flight briefing of Crew on the operations they are to undertake, including notifying flying staff of any potential hazard to safety.
• Communications to internal and external parties and customers when significant events are anticipated or experienced.
• Escalation of issues in a timely fashion where input is required by other departments or organisations.
• Ensuring that, in the case of an emergency, procedures (as laid down in the Emergency Response Manual) are initiated.
• Out of hours co-ordinating and arranging ground handling, fuel, permits, hotels and transport.
• Out of hours management of Crews daily rosters, covering sickness and roster disruption, ensuring adherence to the FTL scheme and avoiding violations.

The following requirements are essential for this role:

• 1 year experience within an Airline Operations Department or Handling Company.
• Ability to work 12-hour shifts at our Head Office at London Stansted (mix of day and night shifts).
• Computer literate, proficient in Microsoft Office Suite.
• Ability to provide information to enable five-year referencing.
• This role would ideally suit someone who is proactive and organised with a calm approach to work.
• Applications for this role must be 21 years and over (IOSA Ref)

Additional desirable requirements:

• Previous experience of both Cargo and Passenger Operations
• Has completed a formal Aviation Training Course

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