At a Glance
- Tasks: Greet customers, provide exceptional service, and maintain product knowledge.
- Company: Join Tissot, a prestigious brand in luxury retail.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Opportunity to work with international customers and learn about luxury products.
- Why this job: Be part of a luxury brand and enhance your sales skills.
- Qualifications: Retail experience, passion for watches, and great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Sales
- Greet and serve all customers, providing friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Maintain good knowledge of all functions of watches and other Tissot products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, whether by email, over the phone, or in person in the boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Deal with, and handle, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Be health and safety aware.
- Maintain good visual merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present yourself in a professional manner to both customers and colleagues.
- Handle international customers and be familiar with their customs and culture.
- Communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Profile
- Essential: Experience in the retail industry at a sales advisor level. Preferably from a watch/jewellery, or prestige retail background. Must have an understanding of luxury retail. Must enjoy their work and have a natural passion for Tissot, watches in general, or selling in a luxury retailer.
- Preferred: Be accommodating to shifts, longer trading hours and staying late for VIPs etc. Have experience dealing with international customers. Ability to communicate in other languages, for example, Mandarin or Arabic.
Job Location: 7 James Street, WC2E 8BH, ECV London, United Kingdom
Company Address: The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London, E14 9SH, United Kingdom
Retail Sales Advisor Tissot employer: TISSOT
At Tissot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Located in the heart of London, our retail environment fosters personal growth through regular training and development opportunities, ensuring that our employees are well-equipped to deliver outstanding experiences to our customers. Join us to be part of a passionate team that celebrates luxury and craftsmanship while achieving collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Tissot
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Tissot's product range and history. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Whether it's role-playing with a friend or volunteering, the more you engage with people, the better you'll be at delivering that exceptional service Tissot is known for. Remember, it’s all about creating memorable experiences!
✨Tip Number 3
Network like a pro! Attend industry events or connect with current Tissot employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show your enthusiasm during interviews! Let your passion for watches and luxury retail shine through. Be ready to discuss how you can contribute to the store's sales targets and maintain that high standard of customer service that Tissot prides itself on.
We think you need these skills to ace Retail Sales Advisor Tissot
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Tissot and watches shine through! We want to see that you’re genuinely excited about the brand and the products. Share any personal experiences or stories that highlight your enthusiasm for luxury retail.
Tailor Your CV:Make sure your CV is tailored to the role of Retail Sales Advisor. Highlight your previous retail experience, especially in luxury or watch/jewellery sectors. We’re looking for specific examples of how you’ve delivered exceptional customer service in the past.
Be Professional Yet Approachable:Your written application should reflect a balance of professionalism and friendliness. Use a warm tone that mirrors the customer service we provide at Tissot. Remember, we want to see how you’d communicate with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is essential in today’s retail environment.
How to prepare for a job interview at TISSOT
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Tissot's product range, including their history and features. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this is crucial in retail.
✨Practice Your Communication
Since you'll be dealing with international customers, practice clear and confident communication. If you speak any additional languages, mention them during the interview to highlight your ability to connect with diverse clientele.
✨Demonstrate Your Team Spirit
Retail is all about teamwork. Be ready to discuss how you’ve collaborated with colleagues in the past to achieve sales targets or improve store operations. This shows that you can contribute positively to the team environment.
