At a Glance
- Tasks: Join our team to provide fantastic service and connect customers with outdoor gear.
- Company: Tiso, a leading outdoor retailer passionate about adventure.
- Benefits: Enjoy 40% discount, health benefits, and opportunities for progression.
- Other info: Flexible hours, including weekends, with extensive training provided.
- Why this job: Be part of a vibrant team that shares your love for the outdoors.
- Qualifications: Passion for outdoor activities and excellent communication skills required.
The predicted salary is between 13.4 - 13.4 £ per hour.
Our colleagues are our greatest asset and we are looking for someone who shares our commitment to fantastic service and customer experience, loves the outdoors, and would be excited to join the team. The position is full time and the successful candidate will be expected to be flexible, including working weekends as required.
Responsibilities
- Share your expertise and connect with our customers as you assist them in purchasing the right gear to enjoy the outdoors.
- Maintain our excellent shop floor standards and ensure the store is a beautiful and engaging place for our customers to shop.
- Support the merchandising of the store by ensuring that products are in the right place and in the right quantities.
- Research and resolve customer issues.
Qualifications
- An active life and a passion for the outdoors.
- A friendly and confident manner.
- The ability to learn.
- A passion for our products and be an ambassador for our values and our brand.
Benefits
- 40% colleague discount rate with access to Pro Deals from our suppliers.
- Company pension scheme.
- Healthshield cash back healthcare scheme.
- Birthday Holiday & Long-Service Holiday Day (each year, up to 7 years).
Additional Responsibilities
- Organise and motivate our store team to ensure that all colleagues provide excellent levels of service and advice to our customers.
- Implement marketing campaigns and promotions as directed by the VM Team.
- Deal with enquiries and complaints, resolving the issue at the earliest opportunity, liaising with the office customer service team to resolve warranty issues.
- Develop internal staff and promote progression within the team.
Additional Qualifications
- A leader with excellent skills in delegation and prioritisation.
Additional Benefits
- Heavily discounted Gym Membership at any JD Gym.
- Extensive training.
- The ability to progress.
Social Media and Content Executive – Digital Marketing
We have an exciting opportunity within our Digital Marketing team based at our Leith office. We are looking for a Social Media and Content Executive who will be responsible for managing our growing social media channels while also featuring heavily in Tiso’s video content, becoming the on-camera face of Tiso Group.
Key Responsibilities
- Be the face and the voice of Tiso Group across social media including daily posts, responding and escalating as necessary on Instagram, Facebook, TikTok, YouTube and LinkedIn.
- Drive the digital strategy forward through organic social and campaign planning – from planning, execution, and editing.
- Manage content campaigns and relationships with our brand partners.
- Work with the Digital Marketing Team on new initiatives to help grow the social fan base across all of our platforms.
- Be current across all new emerging technologies and social communities.
- Attend events to produce content to drive interest in our brand across social media.
Successful Candidate
- Have a passion for social media and an extensive knowledge of all channels, including YouTube.
- Be comfortable and confident in front of the camera.
- Have strong copywriting skills, essential along with excellent attention to detail.
- Be commercially focused and maximise opportunities as well as supporting the paid team’s strategy.
- Be proactive and able to prioritise their workload.
- Be highly organised, commercially focused and dynamic.
- Be able to work in a fast-moving environment reacting and adapting to changing trading conditions and demands.
- A team player, capable of independent thinking but naturally collaborative in spirit.
- A love of all things outdoors.
Additional Advantages
- Have some retail experience or knowledge.
- Editing skills including Premiere and Photoshop are advantageous.
- Hold a valid UK Driving Licence.
Benefits
- Competitive Salary (DOE).
- 40% colleague discount rate with access to Pro Deals from our suppliers.
- Company pension scheme.
- Healthshield cash back healthcare scheme.
- Birthday Holiday & Long-Service Holiday Day (each year, up to 7 years).
Retail Manager Tiso Buchanan St in Glasgow employer: Tiso
At Tiso Buchanan Street, we pride ourselves on fostering a vibrant work culture where our colleagues are our greatest asset. With a strong commitment to employee growth, we offer extensive training, a generous 40% colleague discount, and unique benefits like a Healthshield cash back healthcare scheme and additional holiday days for long service. Join us in a dynamic environment that celebrates a passion for the outdoors and provides opportunities for progression within a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager Tiso Buchanan St in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tiso, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tiso!
We think you need these skills to ace Retail Manager Tiso Buchanan St in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tiso, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tiso and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tiso that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tiso
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
