At a Glance
- Tasks: Lead and inspire a passionate retail team at Tiso's flagship store.
- Company: Join Tiso, one of the UK's leading outdoor retailers since 1962.
- Benefits: Enjoy a 40% discount, health benefits, and career progression opportunities.
- Other info: Be part of a supportive culture that values your growth and development.
- Why this job: Make a real impact in a dynamic environment while sharing your love for the outdoors.
- Qualifications: Experience in retail management and a passion for exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
Lead one of Scotland's most iconic outdoor retail destinations. An exciting opportunity has arisen to take the helm of Tiso Glasgow Buchanan Street, our flagship outdoor store located in the heart of Glasgow city centre. For generations, this landmark location has been at the forefront of outdoor retail, helping customers discover the right equipment, clothing and expertise to support their adventures. Home to leading outdoor brands and a passionate team of colleagues, Buchanan Street is one of the highest-profile stores within the Tiso Group and plays a key role in our continued success.
We are looking for an ambitious, commercially focused and inspirational retail leader who can drive performance, develop people and deliver exceptional customer experiences in a fast-paced and dynamic environment.
About the Role
As Flagship Retail Manager, you will be responsible for the overall leadership and performance of the store, ensuring commercial objectives are achieved whilst maintaining the highest standards of customer service, operational excellence and colleague engagement. You will lead a large and diverse team, creating a culture where colleagues feel motivated, supported and empowered to perform at their best. Through strong leadership, coaching and clear direction, you will help shape the future success of one of the most important stores in our business.
Key Responsibilities
- Lead, inspire and develop a high-performing retail team
- Drive sales, profitability and key business objectives
- Deliver an exceptional customer experience that reflects the Tiso brand
- Foster a positive and engaging team culture
- Maintain outstanding visual merchandising and store presentation standards
- Ensure operational excellence and compliance across all areas of the store
- Recruit, coach and develop colleagues to achieve their full potential
- Analyse performance and implement actions to maximise commercial opportunities
- Build strong relationships across the wider business and supplier network
What We're Looking For
We're looking for a leader who brings energy, enthusiasm and a proven ability to deliver results. You will have:
- Previous experience managing a large retail operation or flagship environment
- Strong commercial awareness and a track record of delivering performance
- Excellent leadership and people development skills
- The ability to motivate and inspire teams to achieve ambitious goals
- Outstanding communication and organisational skills
- A customer-first mindset and passion for delivering exceptional service
- Confidence working in a fast-paced and changing retail environment
- An interest in the outdoors or experience within the outdoor retail sector would be advantageous, but not essential
Why Join Tiso?
Founded in Scotland in 1962, Tiso has grown to become one of the UK's leading outdoor retailers. We are passionate about helping people enjoy the outdoors and take pride in providing expert advice, premium products and exceptional customer experiences. This is a rare opportunity to lead one of Scotland's best-known outdoor stores, influence its future direction and play a significant role in the ongoing success of the Tiso Group.
What You'll Receive
We believe in rewarding our colleagues for their hard work and commitment. Our benefits package includes:
- 40% colleague discount plus access to supplier Pro Deals
- Company pension scheme
- Health Shield cashback healthcare scheme
- Birthday Holiday
- Long Service Holiday entitlement (up to 7 years)
- Refer a Friend scheme
- Extensive training and development opportunities
- Career progression opportunities within the Tiso Group
If you're ready to take ownership of a flagship retail destination and lead a passionate team to continued success, we'd love to hear from you.
Retail Store Manager in Glasgow employer: Tiso Group
Tiso is an exceptional employer, offering a vibrant work culture at our flagship Glasgow Buchanan Street store, where outdoor enthusiasts thrive in a dynamic retail environment. With a strong focus on employee development, we provide extensive training and career progression opportunities, alongside a generous benefits package that includes a 40% colleague discount and a health cashback scheme. Join us to lead a passionate team and make a meaningful impact in one of Scotland's most iconic outdoor retail destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tiso Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tiso Group!
We think you need these skills to ace Retail Store Manager in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tiso Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tiso Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tiso Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tiso Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
