At a Glance
- Tasks: Coordinate technical support and ensure efficient maintenance operations across various equipment.
- Company: Join Air Products, a leader in clean energy solutions and industrial gases.
- Benefits: Enjoy a competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on safety and sustainability.
- Why this job: Make a real impact in the energy sector while developing your technical skills.
- Qualifications: Technical background with strong problem-solving and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Worcester, United Kingdom
Time type: Full time
Posted on: Today
Job requisition id: JR-2026-19480
The Customer Engineering Technical Support Specialist plays a critical role within the Maintenance Services Organisation, acting as a technical authority and providing expert guidance across both planned and unplanned maintenance activities. This role ensures all legally required inspections are completed within regulatory timeframes, manages complex escalations, and offers advanced technical support to customers and internal teams. Responsibilities include remote fault diagnosis, technical validation of work orders, and ensuring the correct resources and materials are identified for safe and efficient maintenance operations.
The Technical Support Specialist provides technical oversight and coordination for maintenance and fault resolution across a wide range of equipment and installations, including:
- Cryogenic tanks and associated equipment
- Medical gas panels
- GGG plants
- Packaged Gas Depots (including dual-brand operations)
- Food tunnels
- Hydrogen refuelling stations
- Gaseous hydrogen systems
The role also supports spare parts management by reviewing and approving technical specifications for new and replacement components. Additionally, the Specialist contributes to the development of the wider Customer Engineering Technical Support Team through training and mentoring.
Principal Accountabilities
- Fully engage in BSP Activity, including:
- Attendance at BSP LIII Sequential Safety Meetings
- Completion of daily and monthly Office BSP Work Team tasks
- Manage and process all validated work orders, ensuring timely completion of planned and curative maintenance
- Conduct technical reviews and assign appropriate parts and labour for safe and effective onsite work
- Act as escalation point for complex technical issues raised by the Technical Support Department
- Provide frontline technical support, including remote diagnosis of faults across a broad range of equipment and installation types
- Oversee communications with customers regarding planning, site access, and job readiness
- Ensure all work is supported by appropriate risk assessments and method statements
- Prepare RAMS for customer-specific onsite activities
- Coordinate P&ID updates when installation modifications require
- Prepare and submit requests for extensions to legal inspections in line with PSSR 2000 and Air Products standards
- Monitor and respond to alarms on medical oxygen panels and other critical systems
- Manage SAP service orders for onsite activities, triggered by planned work, customer contact, escalations, and system monitoring
- Liaise with contractors and suppliers for onsite works and procurement of materials
- Provide quotations for onsite activities where required
- Offer technical assistance for selection of new and replacement parts
- Support internal training and development initiatives across technical operations
- Participate in on-call and out-of-hours activities for urgent work orders related to safety, business-critical needs, or customer complaints
- Perform any other reasonable tasks as requested by management
Minimum Requirements and Qualifications
- Higher education or a vocational qualification in a technical field is desirable
- Equivalent experience-based knowledge will also be considered
- Strong general education with Mathematics and English at Grade C or above
- Strong technical understanding of industrial gas systems (essential)
- Good geographical awareness
- Proficient IT skills, including SAP, Microsoft Office, ServiceMax, Vantage, equipment monitoring tools (e.g., APST, ANOVA), and event management systems
- Excellent interpersonal, communication, and problem-solving abilities
- Ability to work under pressure and manage competing priorities
- Proven technical authority with experience handling escalations
- Strong organisational and prioritisation skills in a high-volume, fast-paced environment
- Proactive, solutions-oriented mindset with focus on continuous improvement
- Calm and effective under pressure, with strong decision-making capabilities
- Experience using SAP ERP (SD module preferred) and ServiceMax for work order management
- Proficient use of Microsoft Office Suite for planning and communication
- In-depth geographical knowledge of the UK & Ireland
Technical Co Ordinator in Worcester employer: Tishman Speyer Properties
Tishman Speyer is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation in the heart of the UK. With a strong commitment to employee growth, we provide ample opportunities for professional development and career advancement, all while promoting a collaborative culture that values high design quality and customer experience. Join us to be part of a team that not only shapes iconic spaces but also prioritises your personal and professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Co Ordinator in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of our talent network, which means you’ll be the first to know about new opportunities.
We think you need these skills to ace Technical Co Ordinator in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Co-ordinator role. Highlight your relevant experience with industrial gas systems and any technical qualifications you have. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills:Don’t hold back on showcasing your IT skills, especially with SAP and Microsoft Office. Mention any specific tools you've used in past roles that relate to the job description. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Tishman Speyer Properties
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of industrial gas systems and the specific equipment mentioned in the job description. Be ready to discuss your experience with cryogenic tanks, medical gas panels, and other relevant technologies. This will show that you’re not just a good fit for the role but also genuinely interested in the technical aspects.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle complex technical issues or escalations. Think of examples from your past experiences where you successfully resolved similar problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Off Your Communication Skills
As a Technical Co-ordinator, you'll need to liaise with various teams and customers. Practice explaining technical concepts in simple terms, as you might have to do this during the interview. Highlight any previous experience where you’ve had to communicate complex information to non-technical stakeholders.
✨Demonstrate Your Problem-Solving Mindset
Be prepared to discuss how you approach problem-solving, especially under pressure. Share examples of how you've proactively identified issues and implemented solutions in fast-paced environments. This will showcase your ability to think on your feet and contribute to continuous improvement.
