At a Glance
- Tasks: Resolve technical issues and ensure customer satisfaction through hands-on support.
- Company: Join Air Products, a leader in clean energy solutions and industrial gases.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a diverse and inclusive culture.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Strong communication skills and a solution-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Technical Support Specialist, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities:
- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to escalate and resolve complex issues
What We’re Looking For
We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‐focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer. You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organised and detail‐oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy. Above all, you bring a can‐do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
Working Arrangements
- Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model
- Shift Pattern: Late Shift - Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return
- Early Shift - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in return
Air Products将工作环境安全性放在首位,其文化中蘊含多元性和包容性,因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。
Customer Experience Professional in Worcester employer: Tishman Speyer Properties
Air Products is an exceptional employer, offering a dynamic work environment in Worcester where innovation and collaboration thrive. With a strong commitment to employee safety, diversity, and inclusion, we provide comprehensive training and hybrid working arrangements that support personal and professional growth. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact in the industrial gas sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Professional in Worcester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We’re always on the lookout for passionate individuals who fit our culture, so make sure your application stands out!
We think you need these skills to ace Customer Experience Professional in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Professional role. Highlight your relevant skills and experiences that align with the job description, especially your communication and problem-solving abilities.
Showcase Your Empathy:Since this role requires a confident and empathetic communicator, share examples in your application that demonstrate how you've effectively resolved customer issues in the past. This will show us you genuinely care about customer satisfaction.
Be Detail-Oriented:Pay attention to the details in your written application. Ensure there are no typos or grammatical errors, as this reflects your organisational skills and professionalism. A polished application can make a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company!
How to prepare for a job interview at Tishman Speyer Properties
✨Know the Company Inside Out
Before your interview, take some time to research Air Products. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Professional, strong communication is key. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully resolved customer issues, highlighting your empathetic approach.
✨Prepare for Technical Questions
Since the role involves diagnosing technical problems, brush up on relevant technical knowledge. Be ready to discuss how you would approach troubleshooting common issues. This demonstrates your problem-solving skills and readiness for the role.
✨Emphasise Your Team Spirit
Air Products values collaboration, so be prepared to discuss how you work within a team. Share examples of how you've contributed positively to team dynamics and supported colleagues in achieving common goals.
