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- Tasks: Provide top-notch client support and collaborate on innovative tech solutions.
- Company: Join Air Products, a leader in sustainable energy solutions.
- Benefits: Competitive salary, diverse culture, and growth opportunities.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: IT degree or relevant experience, strong communication skills, and a passion for problem-solving.
- Other info: Be part of a diverse team that values inclusion and creativity.
The predicted salary is between 36000 - 60000 £ per year.
At Air Products, we have been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. With approximately 23,000 employees and operations in over 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation. We supply a unique portfolio of atmospheric and process gases, equipment, and services.
An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.
What you'll do:- Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.
- On an as-needed basis, provide Executive Support for Executives in-region and visiting.
- White-glove Executive Support for the Chief Officers of the company and their admin assistants.
- Standard Executive Support for all other officers of the company and their admin assistants.
- Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
- Deliver training and offer consultation for the Level 1 IT Service Centre.
- Provide local backup for PC build & deployment activities.
- Participate in an on-call rotation schedule with other global team members for escalated issues.
- Bachelor's Degree in Information Technology or related experience required.
- A motivated individual with a positive, enthusiastic attitude and eagerness to learn.
- Previous client support experience problem solving and technical fix, both in-person and remotely.
- Superb communication, organizational, and interpersonal skills.
- General understanding of IT/digital infrastructure and ITIL processes.
- Ability to effectively work independently and cross-functionally across global teams.
- Technical knowledge of a wide range of technologies including:
- ServiceNow
- Microsoft products (Windows, Office365)
- Network connectivity (TCP/IP, LAN/WAN)
- Remote connectivity/SSL/VPN
- Software distribution/SCCM
- Microsoft SCEP/Windows Firewall
- Virtual desktop infrastructure and/or Citrix
At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We invite you to bring your diverse self and creativity to a company reimagining what's possible. Be part of our growth story and make a difference.
We offer a competitive salary and benefits package plus a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Sr Client Support Specialist in Ottershaw employer: Tishman Speyer Properties
Contact Detail:
Tishman Speyer Properties Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Client Support Specialist in Ottershaw
✨Tip Number 1
Network like a pro! Reach out to current employees at Air Products on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sr Client Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss tools like ServiceNow, Microsoft products, and network connectivity. We want to see that you're ready to tackle those Level 2 support challenges!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your communication and interpersonal skills. Remember, this role involves working closely with executives and teams, so we need to see that you can connect with people effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to keep track of your application status and get job alerts tailored to your skills.
We think you need these skills to ace Sr Client Support Specialist in Ottershaw
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sr Client Support Specialist role. Highlight relevant experience and skills that match the job description, especially your client support experience and technical knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving skills and ability to work with diverse teams.
Show Off Your Communication Skills: Since this role requires superb communication skills, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Tishman Speyer Properties
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around the tools mentioned in the job description like ServiceNow, Microsoft products, and network connectivity. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Support Skills
Prepare examples from your previous client support experience where you successfully solved problems, both in-person and remotely. Highlighting specific situations where you provided excellent service will demonstrate your capability for this role.
✨Communicate Clearly
Since superb communication skills are a must, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical concepts in simple terms.
✨Emphasise Team Collaboration
This role involves working cross-functionally, so be ready to discuss how you've collaborated with different teams in the past. Share stories that illustrate your ability to work well with others and adapt to various team dynamics.
