At a Glance
- Tasks: Resolve technical issues and ensure customer satisfaction through effective support.
- Company: Join Air Products, a leader in clean energy solutions and industrial gases.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a diverse and inclusive culture.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Strong communication skills and a solution-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Technical Support Specialist, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities:
- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to escalate and resolve complex issues
What We’re Looking For
We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‐focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer. You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organised and detail‐oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy. Above all, you bring a can‐do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
Working Arrangements
- Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model
- Shift Pattern: Late Shift - Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return
- Early Shift - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in return
Air Products将工作环境安全性放在首位,其文化中蘊含多元性和包容性,因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。
Customer Experience Professional employer: Tishman Speyer Properties
Air Products is an exceptional employer, offering a dynamic work culture that prioritises safety, diversity, and inclusion. As a Customer Experience Professional in Worcester, you will benefit from a hybrid working model, comprehensive training, and opportunities for personal growth while being part of a collaborative team dedicated to delivering innovative solutions in the industrial gases sector. Join us to make a meaningful impact in a company that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Professional
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We make it easy for you to showcase your skills and connect directly with hiring managers!
We think you need these skills to ace Customer Experience Professional
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Professional role. Highlight your relevant skills and experiences that match the job description, showing us why you're the perfect fit!
Showcase Your Communication Skills:Since we're looking for confident and empathetic communicators, use your application to demonstrate your communication style. Share examples of how you've effectively resolved customer issues in the past.
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, and that your information is presented clearly. This reflects your organisational skills and professionalism, which we value highly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tishman Speyer Properties
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on common technical issues and solutions related to customer support. This will help you answer questions confidently and demonstrate your expertise.
✨Show Empathy
As a Customer Experience Professional, it's crucial to show that you genuinely care about resolving customer issues. Practice active listening and think of examples where you've successfully helped customers in the past. This will highlight your empathetic communication skills.
✨Prepare for Scenarios
Think about potential scenarios you might face in the role and how you would handle them. Be ready to discuss specific situations where you diagnosed problems and provided effective solutions. This shows you're solution-focused and ready for the challenges ahead.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure customer satisfaction. This shows your interest in the role and helps you gauge if it’s the right fit for you.
