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For Companies At a Glance
- Tasks: Install, service, and troubleshoot specialist machinery for diverse clients.
- Company: Growing manufacturer of innovative machinery with a focus on customer care.
- Benefits: Competitive salary, overtime pay, and opportunities for international travel.
- Other info: Exciting role with opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a real impact in the engineering field.
- Qualifications: Recognised qualification in Electronic, Electrical, or Control Engineering required.
We are a growing manufacturer of specialist machinery seeking an experienced Service Engineer to join our Customer Care team. Due to an expanding customer base and increasing machine customisation, this is an exciting opportunity to take on a varied and technically rewarding role both in-house and out in the field.
Hours: Monday - Thursday: 08:00 - 17:00 | Friday: 08:00 - 13:00 (1 hour lunch break each day). Overtime will be required when travelling to and from customer sites.
The Role
Reporting to the Technical Director, you will be responsible for the installation, commissioning, and ongoing servicing of our machinery. Your key responsibilities will include:
- Conducting site visits for installation, commissioning, operator training, upgrades, and fault finding/breakdowns
- Writing, debugging, and commissioning software on-site for production line integrations
- Providing remote software diagnostics and support for machine breakdowns and upgrades
- Offering telephone and email support to customers experiencing machine issues
- Logging service, spares, and installation enquiries and keeping the support log up to date
- Liaising with internal teams (Spares, Service Administration) to ensure accurate customer status records
- Working with the Spares Team to generate parts and support quotes for customers
- Completing in-house quality documentation including test plans and validation documents
- Collaborating with internal colleagues to resolve build and design issues
What We're Looking For
Education
- Essential: A recognised qualification in Electronic, Electrical, or Control Engineering (e.g. BTEC, HNC or equivalent)
- Desirable: Degree in Electrical Engineering; chartered status or working towards it
Experience
- Essential: Background in mechanical/electrical engineering
- Electrical certification for working with 3-phase installations
- 5+ years' experience servicing machinery
- 5+ years' experience in fault finding on machinery
- 2+ years' basic programming experience with Siemens and/or Allen Bradley software
- Desirable: Experience installing/commissioning packaging machinery
- Experience commissioning production lines
- Experience in line validation and completing validation documentation
Skills:
- Strong fault-finding ability with a track record of implementing reliable solutions
- Ability to identify and recommend product development improvements
- Proficient in MS Office
- A collaborative team player
Personal Attributes:
- Valid passport (overseas travel required)
- Excellent communication skills
- Self-motivated and able to use own initiative
- Able to work to tight deadlines
- Willing to travel to customer and supplier sites in the UK and internationally
Interested? If you have the experience and drive to thrive in a hands-on, customer-facing engineering role, we'd love to hear from you. Please apply with your CV and a brief cover letter.
Service Engineer employer: Tiro Partners
Contact Detail:
Tiro Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service engineering. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your work or case studies that highlight your problem-solving abilities and technical expertise. This will help you stand out and demonstrate your hands-on experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and genuinely interested in joining our team.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in mechanical and electrical engineering. We want to see how your background aligns with the role of a Service Engineer, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Care team. Share specific examples of your past experiences that relate to installation, commissioning, and fault finding.
Show Off Your Technical Skills: Since we’re looking for someone with programming experience, make sure to mention your familiarity with Siemens and/or Allen Bradley software. Highlight any projects where you’ve successfully implemented solutions or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tiro Partners
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and control engineering. Be ready to discuss your experience with machinery servicing, fault finding, and any specific software you've worked with, like Siemens or Allen Bradley.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific instances where you diagnosed a problem and implemented a solution, especially in a customer-facing role. This will demonstrate your strong fault-finding ability.
✨Be Ready for Practical Questions
Expect questions that test your practical knowledge and skills. You might be asked to explain how you would approach a particular installation or troubleshooting scenario. Practise articulating your thought process clearly and confidently.
✨Highlight Your Teamwork and Communication
Since this role involves liaising with various teams and customers, be prepared to discuss how you collaborate with others. Share examples of successful teamwork and how you communicate technical information to non-technical stakeholders.