At a Glance
- Tasks: Lead and enhance service delivery for B2B clients in a fast-paced eCommerce environment.
- Company: Dynamic eCommerce company based in London with a hybrid work model.
- Benefits: Competitive salary up to £90,000 plus bonuses and flexible working options.
- Other info: Opportunity for career growth in a collaborative and high-energy setting.
- Why this job: Join a pivotal role that drives innovation and supports external partners.
- Qualifications: Proven experience in Service Delivery Management and strong B2B support background.
The predicted salary is between 90000 - 90000 € per year.
You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth.
With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients.
This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners.
You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards.
Key Responsibilities- Rebuild and enhance the internal support function with a strong customer-first mindset
- Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways
- Optimise support coverage through data-driven insights and clear communication
- Standardise ITSM processes (Incident, Request, Problem Management)
- Lead service desk operations, including tooling, reporting, and escalation processes
- Manage procurement, licensing, hardware/software provisioning, and networking
- Support security and risk initiatives in collaboration with senior IT leadership
- Act as a senior escalation point for complex technical issues
- Define and track KPIs, providing performance insights to leadership
- Support change management and SaaS implementation across the business
- Develop knowledge management frameworks and self-service documentation
- Manage relationships with external vendors and B2B partners
- Proven experience in Service Delivery Management, ready to step into a leadership role
- Strong background in B2B support environments or white-label platforms
- Demonstrated ability to improve and scale technical operations
- Strong analytical and problem-solving skills under pressure
- Confidence to challenge and influence stakeholders at all levels
- Excellent communication skills, translating technical concepts for non-technical audiences
- Flexibility to support on-call, weekend, or holiday operations as required
Service Delivery Manager in London employer: Tiro Partners
Ecommerce is an exceptional employer, offering a dynamic and supportive work culture that prioritises employee growth and development. Located in London, this hybrid role as a Service Delivery Manager provides competitive compensation, including a salary of up to £90,000 plus bonuses, while fostering an environment that encourages innovation and collaboration among teams. With a strong focus on B2B service delivery and continuous improvement, employees are empowered to make meaningful contributions and advance their careers in a fast-paced, high-growth setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service delivery management. Think about how you can showcase your experience in B2B environments and your strategic mindset. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in B2B environments and any relevant ITSM knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service delivery in the past, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to translate technical jargon into layman's terms. This will help us see how you can effectively engage with both internal teams and external partners.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tiro Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of ITSM and B2B environments. Be ready to discuss specific frameworks like SLAs and OLAs, as well as your experience in optimising support processes. This shows you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in fast-paced settings. Think about times when you've successfully led a team through challenges or implemented new processes. This will demonstrate your capability to evolve the support function.
✨Data-Driven Insights
Be ready to talk about how you've used data to drive decisions in previous roles. Whether it's improving service delivery or optimising support coverage, having concrete examples will show that you can leverage analytics to enhance operations.
✨Communication is Key
Practice explaining complex technical concepts in simple terms. You might be asked to translate technical jargon for non-technical stakeholders, so showcasing your communication skills will be crucial. Think of scenarios where you've had to bridge that gap effectively.
