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For Companies At a Glance
- Tasks: Build relationships with senior tech leaders and create engaging events.
- Company: Established IT consultancy driving digital transformation for major organisations.
- Benefits: Competitive salary up to £60k, plus benefits and a dynamic work environment.
- Why this job: Make a real impact by enhancing client engagement and fostering community.
- Qualifications: 5+ years in customer engagement or relationship management, with strong communication skills.
- Other info: 12-month fixed-term contract with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Location: London (2x per week)
Salary: up to £60k+ benefits
Sector: IT Consultancy / Technology Services
NOTE - THIS IS A 12MONTH FIXED TERM CONTRACT
The Opportunity
We are working with a well-established IT consultancy that partners with large organisations to deliver complex technology and digital transformation programmes. They are looking to hire a Customer Network Manager. This role is all about building trusted relationships, creating meaningful experiences for senior technology leaders, and strengthening long-term engagement across current and former clients.
What You’ll Be Doing
- Build and maintain trusted, one-to-one relationships with senior technology leaders across the UK
- Design and deliver engaging regional events such as roundtables, dinners, workshops, etc.
- Identify engagement risks and proactively re-engage members
- Collaborate closely with consulting, delivery and marketing teams to ensure alignment
- Maintain accurate records of engagement and activity using CRM tools
What We’re Looking For
- 5+ years’ experience in community management, customer engagement, relationship management, customer success, account management or similar within a B2B environment
- Proven experience working with senior stakeholders
- Background in hosting executive-level events
- Excellent communication and relationship-building skills
Nice to Have
- Background in IT / Tech / SaaS / similar
- Experience with customer communities, alumni networks or advocacy programmes
- Familiarity with CRM platforms (e.g. HubSpot)
Customer Network Manager in City of London employer: Tiro Partners
Contact Detail:
Tiro Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Network Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships is key for roles like Customer Network Manager.
✨Tip Number 2
Showcase your expertise! When you’re chatting with industry leaders or at events, share your insights and experiences. This not only positions you as a knowledgeable candidate but also helps you create memorable connections.
✨Tip Number 3
Follow up after meetings or events. A quick message thanking someone for their time can go a long way. It keeps you on their radar and shows that you value the relationship, which is crucial for a role focused on client engagement.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our community and making an impact in the tech world.
We think you need these skills to ace Customer Network Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Network Manager. Highlight your experience in community management and relationship building, especially with senior stakeholders. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer engagement and how you’ve successfully hosted executive-level events in the past. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with senior technology leaders, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tiro Partners
✨Know Your Audience
Before the interview, research the company and its key stakeholders. Understand their values, recent projects, and challenges in the IT consultancy sector. This will help you tailor your responses and demonstrate that you're genuinely interested in building relationships with senior technology leaders.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in community management and customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you've successfully built relationships and delivered engaging events.
✨Engagement Strategies
Think about innovative ways to engage clients and stakeholders. Be ready to discuss ideas for regional events or workshops that could strengthen relationships. Showing that you can think creatively about client engagement will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to client engagement and how they measure success. This not only shows your interest but also gives you valuable insights into their expectations and culture.
