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- Tasks: Troubleshoot and fix technical issues in our cloud-based SaaS applications.
- Company: Fast-growing software company based in West London.
- Benefits: Competitive salary, flexible work schedule, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance customer experiences with innovative technology.
- Qualifications: 2+ years in technical support or software engineering; strong troubleshooting skills.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Are you a technically-minded problem solver with a passion for SaaS applications? We’re looking for a Technical Application Support Engineer to join our fast-growing software company in West London. You’ll play a key role in ensuring our customers have seamless experiences with our cloud-based applications.
What You’ll Do:
- Investigate and troubleshoot complex technical issues across our SaaS platform
- Fix bugs / issues within code base
- Follow and interpret application logic or code to pinpoint the root cause of problems
- Work confidently with databases, configuration systems, and cloud environments
- Produce clear, detailed technical documentation to support engineering teams
- Collaborate with internal teams to resolve issues and improve system reliability
What We’re Looking For:
- Minimum 2 years’ experience in a technical support or software engineering role
- Strong technical troubleshooting and root-cause analysis skills
- Confidence navigating complex systems and cloud-based environments
- Excellent documentation and communication skills
- Ability to work collaboratively across multiple teams
- Degree in Computer Science or related field
Technical Support Engineer employer: Tiro Partners Limited
Contact Detail:
Tiro Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in SaaS. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your troubleshooting projects or any bug fixes you've tackled. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd approach troubleshooting a complex issue and be ready to explain your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant skills. We want to see how your background aligns with the role of a Technical Application Support Engineer, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about SaaS applications and how your experience makes you the perfect fit for our team. Keep it engaging and personal – we love getting to know our applicants!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for those 'aha!' moments where you’ve successfully resolved problems, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Tiro Partners Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to SaaS applications. Be prepared to discuss your experience with troubleshooting, bug fixes, and any specific technologies mentioned in the job description. This will show that you’re not just a problem solver but also someone who understands the intricacies of the systems you'll be working with.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved complex issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Show Off Your Documentation Skills
Since clear documentation is key in this role, be ready to discuss how you’ve created or improved technical documentation in previous positions. Bring examples if possible, as this will highlight your attention to detail and ability to communicate effectively with both technical and non-technical teams.
✨Collaborate and Communicate
This role requires collaboration across multiple teams, so be prepared to talk about your teamwork experiences. Share instances where you worked with others to resolve issues or improve system reliability. Highlighting your communication skills will demonstrate that you can work well in a team-oriented environment.
