Senior Product Manager

Recruitment Consultant at Tiro Partners LimitedLocation: London (Hybrid – 3 days in office)

Type: Permanent, Full-time

The OpportunityWe\’re hiring a Senior Product Manager to own and optimise the most commercially critical part of a high‐traffic B2C customer journey — the moment where intent turns into purchase.

This is a senior individual contributor role with end‐to‐end ownership of conversion, trust, and transactional experiences across product detail pages, cart, checkout, payment flows, and account creation. The work you deliver will have a direct, measurable impact on revenue, customer confidence, and long‐term retention .

You\’ll operate in a mature digital product environment, working closely with UX, Engineering, Data, and Commercial teams to identify friction, validate opportunities through experimentation, and ship high‐impact improvements.

What You\’ll Be DoingConversion & Experience Ownership

Own and optimise transactional UX across PDPs, cart, checkout, payments, and account creation

Ruthlessly prioritise initiatives that improve conversion rate, AOV, attachment rate, and customer confidence

Design and implement trust signals, reassurance messaging, and friction‐reduction strategies at high‐intent moments

Lead continuous qualitative and quantitative discovery to understand user behaviour and drop‐off drivers

Design and run A/B tests and structured experiments to validate hypotheses before development

Translate behavioural insight into clear product opportunities and shipped improvements

Own the roadmap for conversion and trust‐related initiatives

Balance commercial impact, customer value, and delivery effort in prioritisation decisions

Clearly articulate trade‐offs and outcomes to senior stakeholders

Cross‐Functional Leadership

Partner closely with UX/UI designers to deliver intuitive, confidence‐building experiences

Work with engineers to improve performance, reliability, and recovery journeys

Collaborate with data, marketing, and growth teams to ensure consistency across the funnel

Measurement & Impact

Define, track, and act on KPIs including conversion rate, funnel completion, payment success, and attachment

Ensure robust analytics and tracking are in place for all experiments and improvements

Communicate insights and results clearly to senior stakeholders

What We\’re Looking ForExperience

5+ years in product management, with experience at Senior or Lead level

Proven track record delivering measurable conversion or revenue uplift through UX optimisation

Direct ownership of checkout, payment, or other transactional flows

Skills & Strengths

Strong expertise in conversion rate optimisation (CRO) and experimentation

Excellent analytical skills with the ability to turn data into clear decisions

Deep understanding of UX principles and customer behaviour

Confident stakeholder management and cross‐functional leadership

Comfortable operating in ambiguity and solving complex problems with evidence

Tools & Ways of Working

Experience with Agile or dual‐track Agile environments

Familiarity with tools such as JIRA, Figma, GA4, experimentation and session replay platforms

Background (Nice to Have)

High‐traffic B2C, e‐commerce, marketplace, or travel environments

Experience optimising trust, reassurance, and high‐intent points

Why Apply?

Own a high‐impact, revenue‐critical domain

Work closely with design, engineering, and commercial teams

High autonomy with clear ownership and accountability

Hybrid working with a collaborative in‐office culture

Competitive salary and strong benefits package

This role is being advertised confidentially. Company details will be shared at interview stage.

Seniority levelMid‐Senior level

Employment typeFull‐time

Job functionProduct Management

IndustriesTravel Arrangements

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