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- Tasks: Coordinate daily schedules, manage enquiries, and ensure smooth operations in a dynamic environment.
- Company: Join a friendly team in Solihull, where every day brings new challenges and a lovable office dog!
- Benefits: Enjoy 20-25 days holiday, birthday off, bonuses, free parking, and a vibrant office atmosphere.
- Why this job: Perfect for those who thrive on variety and love working with people in a supportive culture.
- Qualifications: Previous experience in a similar role, strong IT skills, and excellent communication abilities required.
- Other info: Immediate start available; apply now to join a proactive and energetic team!
The predicted salary is between 24000 - 30000 £ per year.
Contract: Permanent
Hours: Full Time, Monday to Friday, 8:30am to 5:00pm
Salary: Up to £30,000 per annum
Benefits: 20 days holiday increasing to 25 days holiday after 12 months employment + 8 bank holidays, your birthday off, discretionary annual bonuses and monthly full-attendance bonuses, free parking, company pension, freshly built offices surrounded by natural, rural charm and daily doggy cuddles!
We’re on the lookout for a proactive Operations Support Coordinator to join a fast-paced, dynamic business in Solihull. This is more than just a job, it’s a chance to become part of a friendly team where no two days are the same, and yes, you’ll be greeted by a very friendly office dog each morning!
If you’re someone who thrives on variety, loves keeping things organised, and enjoys working with people, this could be the perfect fit. You’ll be right at the heart of the action, scheduling engineers, supporting customers, and making sure everything ticks along smoothly, bringing positivity and clear, confident communication to every task.
Duties include:
- Managing inbound enquiries via phone and email with confidence and accuracy.
- Coordinating daily engineer schedules and job planning.
- Using Microsoft Excel and CRM Systems to manage service cases and log activities.
- Logging and updating service requests and prioritising tasks efficiently.
- Delivering top-notch customer service at all times.
- Monitoring service performance and ensuring smooth day-to-day operations.
- Handling urgent and time-sensitive service jobs with efficiency and calm under pressure.
- Maintaining a professional and positive relationship with customers and engineers.
Skills and experience required:
- Previous experience in a similar role.
- The ability to work in a fast-paced environment.
- Must be able to drive due to office location.
- Confident and professional when speaking on the phone.
- Excellent administration, communication and organisational skills.
- A high degree of self-management and initiative.
- Strong IT skills including Microsoft Office and Excel.
- A cool head under pressure and the ability to juggle priorities.
If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch with Tirebuck Recruitment for more information.
If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.
Operations Support Coordinator employer: Tirebuck Recruitment
Contact Detail:
Tirebuck Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, particularly Microsoft Excel and CRM systems. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed schedules or coordinated tasks in previous roles. This will help illustrate your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 3
Research the company culture and values to understand what they prioritise in their team members. During your conversation, highlight how your personal values align with theirs, especially regarding customer service and teamwork.
✨Tip Number 4
Prepare to discuss how you handle pressure and manage multiple priorities. Think of specific scenarios where you've successfully navigated urgent tasks while maintaining a positive attitude, as this role requires a cool head under pressure.
We think you need these skills to ace Operations Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Operations Support Coordinator role. Emphasise your organisational skills, customer service experience, and any familiarity with Microsoft Excel and CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific duties from the job description that excite you and explain how your skills make you a great fit for the team.
Highlight Relevant Skills: In your application, clearly outline your administration, communication, and IT skills. Provide examples of how you've successfully managed tasks in a fast-paced environment to demonstrate your ability to thrive in this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Support Coordinator position.
How to prepare for a job interview at Tirebuck Recruitment
✨Show Your Organisational Skills
As an Operations Support Coordinator, you'll need to demonstrate your ability to keep things organised. Prepare examples from your past experience where you successfully managed schedules or coordinated tasks, highlighting your attention to detail.
✨Communicate Confidently
Since the role involves a lot of customer interaction, practice clear and confident communication. Be ready to discuss how you've handled customer inquiries in the past and how you maintain professionalism under pressure.
✨Familiarise Yourself with Relevant Tools
Brush up on your Microsoft Excel and CRM skills before the interview. You might be asked about your experience with these tools, so being able to discuss specific functions or features will show you're prepared for the role.
✨Emphasise Your Adaptability
This position requires someone who thrives in a fast-paced environment. Be prepared to share instances where you've successfully adapted to changing priorities or handled urgent tasks, showcasing your ability to stay calm under pressure.
