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- Tasks: Deliver exceptional customer service and process registrations efficiently.
- Company: Forward-thinking organisation with modern offices in Solihull.
- Benefits: 27 days holiday, well-being payment, hybrid working, and free parking.
- Why this job: Join a dynamic team making a positive impact in a critical sector.
- Qualifications: Experience in customer service and high-volume data entry required.
- Other info: Potential for permanent role and excellent career growth opportunities.
The predicted salary is between 27000 - 37800 £ per year.
Job Title:Operations & Customer Service Coordinator
Salary:£27,000 per annum
Hours:Full Time, 37 hours per week, Monday to Friday, rotational shifts between 08:00 – 17:00, finishing early on Friday at 4:30pm
Contract:Fixed Term Contract until January 2027 – with the potential to go permanent based on business needs
Start date:ASAP (We are working towards 3rd November 2025)
Location:Solihull and hybrid working (2 days in the office and 3 days from home)
Benefits:27 days plus bank holidays, £100 per annum well being payment, EAP including access to free eye test, GP and Physio appointments, contributory pension, free parking
We are working exclusively with our client to recruit for anOperations & Customer Service Coordinator.Based in modern and beautiful offices in Solihull, our client is a forward-thinking organisation that plays a pivotal role within its industry. Offering impressive benefits, hybrid working and an early finish on a Friday, the successful candidate will be a detail-oriented and customer-focused professional who thrives in a fast-paced and team focused environment. You’ll be responsible for processing registrations, resolving queries, and ensuring a smooth customer experience across a range of training schemes.
Duties include:
- Deliver outstanding customer service through clear, professional communication across phone and email channels to a diverse range of customers.
- Accurately process and validate applications in line with established procedures, ensuring efficiency and compliance.
- Generate registration documents and systematically upload supporting evidence and materials to the relevant platforms.
- Provide expert guidance to applicants and trainees on training programmes and navigating digital systems.
- Foster strong customer relationships by maintaining consistent, effective, and courteous communication.
- Actively contribute to team initiatives and play a key role in driving continuous service enhancements.
Skills and experience required:
- Experience in high-volume data entry and customer service
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work independently and collaboratively
- Awareness of GDPR and data protection legislation
If you’re passionate about delivering outstanding service and want to be part of a team that’s making a positive impact in a critical sector, we would love to hear from you. Our client is looking to interview in person on Tuesday 28th October, we will therefore be moving throughout our process quickly.
Apply now or contact Tirebuck Recruitment for more information. If successful, one of our consultants will be in touch for a confidential conversation about your experience and suitability for the role. Please check your spam folder for missed communications and ensure your contact details are up to date
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Operations & Customer Service Coordinator employer: Tirebuck Recruitment
Contact Detail:
Tirebuck Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Service Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their training programmes or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Operations & Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and data entry. We want to see how your skills match the role of Operations & Customer Service Coordinator!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent interpersonal skills in your application. Use clear and professional language to reflect how you would interact with customers.
Highlight Attention to Detail: Given the importance of accuracy in processing applications, make sure to showcase your attention to detail. Mention any relevant experiences where you've had to ensure compliance and efficiency.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Tirebuck Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations & Customer Service Coordinator role. Familiarise yourself with the key responsibilities like processing registrations and delivering outstanding customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves clear communication across various channels, prepare examples of how you've effectively communicated with customers in the past. Think about specific situations where you resolved queries or built strong relationships, as these will highlight your suitability for the position.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in data entry and compliance, be ready to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to double-check your work, which will show that you take this aspect seriously.
✨Prepare Questions About the Company Culture
As the company values teamwork and continuous service enhancements, come prepared with questions that reflect your interest in their culture. Ask about team initiatives or how they support professional development, which will show that you're keen to contribute positively to their environment.
