At a Glance
- Tasks: Support quality assurance processes and manage administrative tasks in a dynamic environment.
- Company: Respected organisation in Solihull with a focus on quality and professionalism.
- Benefits: 27 days leave, wellbeing payment, hybrid working, and free eye tests.
- Other info: Opportunity for career growth in a collaborative and professional setting.
- Why this job: Join a supportive team and make a real impact in a structured, quality-driven role.
- Qualifications: Strong organisational skills and experience in fast-paced admin or customer service.
The predicted salary is between 26975 - 26975 £ per year.
Contract: Fixed Term (until end of January 2027) - with the potential of a permanent opportunity
Salary: £26,975 per annum
Location: Solihull with hybrid working (minimum 2 days per week in the office, as required)
Hours: Full time, 37 hours per week, Monday to Friday 8:30am - 5:00pm, Early finish on a Friday at 4:30pm
Benefits: 27 days annual leave plus bank holidays, £100 per annum wellbeing payment, Employee Assistance Programme, free eye tests, GP and physiotherapy appointments, Contributory pension scheme - 7% from employer, Free on-site parking
We are working exclusively with our client, a highly respected and well-established organisation based in Solihull, to recruit an Administrator to join their team on a fixed term contract. This is an excellent opportunity to join a forward-thinking organisation with a strong reputation for quality, professionalism and delivery excellence. The business is known for its high standards, robust processes and commitment to continuous improvement, and plays an important role in supporting high-quality outcomes across its work.
The organisation offers a modern, welcoming office environment in Solihull, alongside a flexible hybrid working model (minimum 2 days per week in the office). Colleagues benefit from a supportive, collaborative culture where teamwork, trust and shared success are genuinely valued, and where people are encouraged to take pride in delivering accurate, high-quality work. With impressive offices, a stable and well-structured environment, and a clear focus on doing things properly, this is a great opportunity for someone who enjoys being part of a professional, organised and people-focused team.
About the Role
The Administrator plays a key role in supporting the delivery of the organisation's quality assurance framework, ensuring the smooth coordination of provider and trainer approvals, audits and related administrative processes. You will be responsible for maintaining accurate data, supporting end-to-end quality processes and ensuring all activities are completed in line with service level agreements, internal procedures and regulatory requirements. This is a busy and detail-focused role requiring strong organisation, the ability to manage multiple priorities, and a high standard of administrative accuracy. You will work closely with the Quality team and wider stakeholders, ensuring a consistent and professional service is delivered at all times.
- Approvals & Audits
- Coordinating and scheduling provider and trainer approvals, audits and related quality activities
- Allocating audit activity appropriately and ensuring all records are maintained in an auditable format
- Supporting the collation and management of evidence for approval and audit processes
- Managing administrative processes relating to quality visits and provider activity
- Customer Service & Administration
- Issuing approval documentation, agreements and related correspondence
- Managing queries relating to training events, approvals and briefings
- Acting as a key point of contact for general enquiries and administrative support
- Escalating compliance-related issues to senior team members where required
- Ensuring all customer interactions are handled professionally and efficiently
- Data, Systems & Reporting
- Maintaining accurate records across internal systems and databases (including CRM and workflow systems)
- Ensuring all customer, provider and training data is accurate, secure and up to date
- Supporting the preparation of weekly and monthly reporting to assist with performance monitoring
- Working with colleagues across teams to ensure information is accurate and consistent across systems
- Operational Support
- Supporting finance processes to ensure timely processing of approval and audit activity
- Providing occasional support for wider team enquiries, including telephone and email overflow
- Contributing to continuous improvement and efficient working practices within the team
Skills and experience required
- Experience working in a fast-paced administrative or customer service environment
- Strong organisational skills with the ability to plan, prioritise and manage workload effectively
- High level of attention to detail and accuracy
- Confident using Microsoft Office (Word, Excel and Teams) and multiple IT systems
- Strong communication and relationship-building skills with a customer-focused approach
- Ability to work independently using initiative while contributing effectively to a team
- Experience in quality assurance, training, education or regulated environments is desirable but not essential
If you are highly organised, detail-focused and enjoy working in a structured, quality-driven environment, we would love to hear from you.
Administrator employer: Tirebuck Recruitment
Join a highly respected organisation in Solihull as an Administrator, where you will thrive in a supportive and collaborative culture that values teamwork and high-quality work. With a flexible hybrid working model, generous benefits including 27 days of annual leave, and a commitment to employee growth, this role offers a unique opportunity to contribute to a professional team dedicated to excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator role, and who knows? They might just have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to quality and professionalism. Think about how your skills align with their needs, and be ready to share specific examples of your organisational prowess and attention to detail.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you feel more confident and articulate when discussing your experience in administrative roles and how you can contribute to their quality assurance framework.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining a forward-thinking organisation like this one.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and attention to detail, as these are key for the Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed administrative tasks or supported quality assurance processes in the past.
Showcase Your Tech Skills:Since the role requires confidence in using Microsoft Office and various IT systems, mention any relevant software you’re familiar with. This will show us that you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Tirebuck Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as coordinating approvals and managing data. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities or maintained high levels of accuracy. Be ready to discuss specific tools or methods you use to stay organised, especially if they relate to Microsoft Office or other IT systems.
✨Prepare for Behavioural Questions
Expect questions that assess your customer service skills and ability to work in a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of scenarios where you've handled queries professionally or contributed to a team's success, as these will resonate well with the organisation's values.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, how success is measured in the role, or what opportunities there are for professional development. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
