At a Glance
- Tasks: Lead teams to create unforgettable customer experiences and drive revenue growth.
- Company: Join a top entertainment venue known for its vibrant atmosphere.
- Benefits: Competitive salary up to £50,000, flexible hours, and career development opportunities.
- Other info: Dynamic role with hands-on responsibilities during live events.
- Why this job: Shape the future of customer experience in a fast-paced, exciting environment.
- Qualifications: Proven hospitality leadership experience and strong commercial acumen.
The predicted salary is between 50000 - 50000 £ per year.
Are you a commercially minded hospitality leader with a passion for delivering exceptional customer experiences in high‑volume venue environments? We are seeking a Senior Customer Experience Manager to join one of the UK’s most exciting entertainment and live‑experience venues. This is a unique opportunity to shape the customer journey, drive commercial performance, and lead a talented team within a dynamic, fast‑paced operation. Reporting into the senior leadership team, you will play a key role in both the strategic and operational success of the venue.
You’ll be responsible for maximising revenue across all food and beverage outlets, increasing spend per head, and ensuring every visitor enjoys an outstanding experience from arrival to departure. This is a hands‑on leadership role that combines commercial strategy with operational excellence. As part of the management team, you will also undertake Duty Manager shifts, meaning flexibility to work some evenings and weekends is essential.
What you’ll be doing:
- Leading and inspiring venue teams to deliver exceptional customer experiences and commercial results.
- Driving revenue growth across all hospitality and retail outlets.
- Developing strategies to increase spend per head and improve overall customer engagement.
- Taking ownership of key commercial metrics including SPH, GP, labour cost and cost of sales.
- Identifying opportunities to improve margins and implementing initiatives that deliver measurable results.
- Leading Duty Manager shifts and ensuring the smooth operation of the venue during live events and peak trading periods.
- Building strong relationships with visiting partners, stakeholders and external organisations.
- Responding proactively to customer and team feedback to continuously enhance service standards.
- Leading teams to maximise sales opportunities and achieve commercial KPIs.
- Contributing fresh ideas to help shape the future customer experience strategy.
About You:
- A proven track record of growing hospitality revenue and improving margins within a high‑volume environment.
- Strong understanding of SPH, GP, labour cost and cost of sales, with the ability to influence and improve performance across all metrics.
- Experience operating in fast‑paced, customer‑focused venues such as entertainment venues, attractions, theatres, cinemas, stadiums, hotels or other large‑scale hospitality environments.
- Exceptional leadership skills with experience managing and developing sizeable teams.
- The confidence to take calculated risks, introduce new ideas and drive positive change.
- Strong operational knowledge of hospitality and venue management.
- A customer‑first mindset and a passion for delivering memorable experiences.
- Excellent stakeholder management and communication skills.
If you are keen to discuss the details further, please apply today, send your CV to Kate B, or call 790.
Senior Customer Experience Manager : Up to A GBP 50,000 in Woking employer: TipTopJob
Join a vibrant and dynamic team at one of the UK's premier entertainment venues, where your passion for exceptional customer experiences will be celebrated. We offer a supportive work culture that prioritises employee growth, with opportunities to lead a talented team and shape the future of our customer journey. Enjoy competitive benefits and the excitement of working in a fast-paced environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Manager : Up to A GBP 50,000 in Woking
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TipTopJob. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TipTopJob
Don't be shy about reaching out to TipTopJob directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Customer Experience Manager : Up to A GBP 50,000 in Woking
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TipTopJob and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TipTopJob
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
