About the Role
An exciting opportunity has arisen for an experienced and motivated Service Supervisor to join a busy and successful service department. This is a customer-focused role where you will be responsible for coordinating the daily activities of a team of Field Service Engineers, ensuring excellent customer service and efficient service delivery.
Role: Service Supervisor
Location: West Bromwich, Birmingham
Salary: GBP 40,000 per annum
Key Responsibilities
- Coordinate and manage the daily workload of Field Service Engineers.
- Receive customer service requests and schedule engineers accordingly.
- Allocate work based on priority, location and engineer availability.
- Ensure engineers have the necessary information and parts to complete jobs efficiently.
- Monitor engineer attendance, holiday requests and sickness reporting.
- Manage service jobs from booking through to completion and invoicing.
- Review completed job reports to ensure accuracy and that work carried out is fully justified.
- Obtain customer order numbers where required and process invoices.
- Respond to customer invoice queries in a timely manner.
- Keep customers informed throughout the repair process, including any additional work required.
- Maximise engineer utilisation while maintaining high levels of customer service.
- Support the Depot Manager and deputise during periods of absence.
- Liaise with the Parts Department to ensure parts are ordered and available when required.
- Raise and manage service job cards accurately.
- Monitor work in progress and ensure outstanding jobs are kept to a minimum.
- Ensure equipment inspections and stock checks are completed in line with company procedures.
- Complete all administration accurately, including filing, scanning and email correspondence.
- Work closely with the warranty team regarding claims and documentation.
- Manage internal account processes and follow company credit control procedures.
- Provide feedback to management regarding team performance, development and training needs.
- Promote safe working practices and ensure company procedures are followed at all times.
- Carry out any other duties required to support the efficient running of the service department.
Candidate Requirements
- Previous experience in a service coordination, service controller or service supervisor role.
- Experience working within a customer service or aftersales environment.
- Good mechanical or technical understanding of construction, industrial or plant equipment (desirable).
- Excellent organisational and time management skills.
- The ability to prioritise multiple tasks and manage changing workloads.
- Strong communication and customer service skills.
- Confidence working independently and as part of a team.
- Experience using Microsoft Office and service management systems.
Working Hours
- Based at the West Bromwich depot.
- Availability to work two Saturdays per month, paid as overtime.
Please apply to hear more or reach out to me directly.
Service Supervisor in West Bromwich employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
