At a Glance
- Tasks: Manage key customer accounts and build long-term relationships while exceeding service expectations.
- Company: Join a growing B2B organisation that values customer engagement and teamwork.
- Benefits: Enjoy uncapped commission, 25 days leave, health cash plan, and more.
- Other info: Fast-paced role with excellent career development opportunities.
- Why this job: Make a real impact by supporting clients and driving account growth in a dynamic environment.
- Qualifications: Experience in B2B sales or account management with strong communication skills.
The predicted salary is between 34000 - 34000 £ per year.
If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations.
BASIC SALARY: GBP 34,000
Benefits:
- Uncapped commission, paid quarterly (OTE GBP 1,000 per quarter)
- 25 days annual leave plus bank holidays
- Health cash plan
- Employee assistance programme
- Life assurance
- Workplace pension scheme
- Eye care scheme
- Free parking
Location: This is an office based role, based in Irthlingborough. Commutable locations: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston.
Job Description: As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You’ll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. You’ll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.
Day to Day You Will:
- Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs.
- Conduct regular customer reviews and maintain strong working relationships with key stakeholders.
- Identify opportunities for account growth through upselling and cross-selling services.
- Coordinate customer requirements internally with sales, scheduling and operational teams.
- Manage customer documentation, certification and training records accurately and efficiently.
- Support contract renewals, pricing discussions and ongoing account development.
- Resolve customer queries, complaints and escalations professionally and efficiently.
- Maintain accurate CRM records and support wider customer engagement initiatives.
Person Specification: You’ll be a customer-focused individual who enjoys building relationships and delivering a high level of service. You’ll be confident communicating with stakeholders at all levels, highly organised and able to manage multiple priorities within a busy environment. Most importantly, you’ll be proactive, approachable and willing to get stuck in as part of a collaborative team.
You will:
- Have experience within a busy B2B sales, account management or customer engagement environment.
- Possess excellent customer service and relationship-building skills.
- Be highly organised, with strong time management and attention to detail.
- Have strong communication skills, both written and verbal.
- Be confident managing customer queries, escalations and ongoing account activity.
- Ideally have experience within construction, training, education or related sectors, although this is not essential.
Company: We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.
Roles & Products: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service.
Partnership Manager in Wellingborough employer: TipTopJob
Join a dynamic and supportive team as a Partnership Manager in Irthlingborough, where your efforts in building long-term customer relationships will be genuinely appreciated. With a strong focus on employee growth, we offer uncapped commission, generous annual leave, and a comprehensive benefits package, all within a collaborative work culture that values exceptional service delivery and proactive engagement. This is an excellent opportunity to thrive in a fast-paced environment while making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Manager in Wellingborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Practice common interview questions and think about how our experiences align with what they’re looking for.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. It shows our enthusiasm for the role and gives us another chance to highlight why we’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our applications easily and stay updated on new opportunities.
We think you need these skills to ace Partnership Manager in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Partnership Manager role. Highlight your customer relationship management experience and any relevant achievements to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building long-term customer relationships and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TipTopJob
✨Know Your Accounts
Before the interview, research the company’s existing clients and their industries. Understanding their key accounts will help you demonstrate your ability to manage and grow these relationships effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with stakeholders in previous roles. Highlight your ability to resolve queries and complaints, as this is crucial for an Account Manager.
✨Demonstrate Proactivity
Think of instances where you took the initiative to improve customer service or drive account growth. Be ready to discuss how you can bring that proactive approach to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer engagement and account management. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
