At a Glance
- Tasks: Provide reception and administrative support in a welcoming school environment.
- Company: Join a vibrant Catholic school community in Waterlooville.
- Benefits: Competitive salary, supportive team, and a chance to make a difference.
- Other info: Opportunity to work in a dynamic environment with a focus on safeguarding.
- Why this job: Be the first point of contact and create a positive impression for students and visitors.
- Qualifications: GCSEs in English and Maths, strong organisational and communication skills.
The predicted salary is between 21845 - 22308 £ per year.
The Governors are seeking to appoint a motivated and enthusiastic Business Support Assistant : Reception. The successful candidate reporting to the Business Support Manager will be responsible for providing reception and administrative services to support the teaching and learning of the school. As a school receptionist, you serve as the first impression for students, parents, and visitors. This role allows you to create a welcoming and professional environment, ensuring that everyone feels valued and supported when they enter our school.
If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.
Principal Responsibilities- Promote the image of the school in all contact with the outside world
- Act as the first point of contact for general parent/student/visitor enquiries, responding within standard procedures or referring the enquiry to an appropriate destination
- Perform reception duties in an efficient, professional and courteous manner
- Operate the main switchboard and refer enquiries to the appropriate destination
- Ensure all visitors comply with safeguarding guidelines and have the appropriate ID/DBS etc checks where appropriate
- Operate and have responsibility of a variety of standard office machines including a personal computer, signing in machine, franking machine and badge machine
- Order reception resources as required to include inventory rolls, stamps, signing in machine cards etc
- Enable WiFi connection to external visitors
- Oversee the collection of returned parcels as instructed by the budget holder
- Be point of contact for student exam certification collection in accordance with guidelines
- Tidy and maintain reception area
- Annual re-organisation of staff pigeonholes
- Produce admin packs at the beginning of the academic year for the Business Support Team
- Collection of exam paperwork as instructed by the exams officer
- Provide basic absence cover to attendance as required
- Basic administration support to the Careers Lead; data inputting, making/confirming appointments and calls, sending emails
- Basic administration support to DOE leaders, data inputting, booking camp, booking transport, sending emails and message reminders etc
The duties above are neither exclusive nor exhaustive and the post holder may be required to carry out appropriate duties within the context of the job, skills and grade.
Essential About you:- GCSE (or equivalent) in English and Maths
- Good organisational skills
- Good time management skills
- Skilled at paying attention to accuracy and detail
- Excellent interpersonal skills, verbal and written
- Ability to form and maintain appropriate relationships and personal boundaries with children and young people
- Values and respects the views and the needs of children and young people
- Displays commitment to the protection and safeguarding of children and young people
- Ability to work in a Catholic School, sensitive to the ethos
- Excellent communication skills
- Ability to work under pressure
- Stamina, initiative and resilience
- Confidentiality and discretion
- Good Health
- Strong commitment to the protection and safeguarding of children and young people
Business Support Assistant : Reception in Waterlooville employer: TipTopJob
At Oaklands, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that values every member of our team. As a Business Support Assistant: Reception, you will play a vital role in creating a welcoming atmosphere for students, parents, and visitors, while benefiting from professional development opportunities and a strong commitment to safeguarding and supporting the needs of children and young people. Located in Waterlooville, Hampshire, our school fosters a culture of respect and collaboration, making it an ideal place for those seeking meaningful and rewarding employment in education.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant : Reception in Waterlooville
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Assistant : Reception in Waterlooville
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
