At a Glance
- Tasks: Support families during visits, providing emotional and practical assistance in a welcoming environment.
- Company: Join Forward Trust, a social enterprise dedicated to empowering change.
- Benefits: Flexible hours, training opportunities, wellbeing days, and a contributory pension scheme.
- Other info: Evening and weekend shifts required; great career development in a supportive environment.
- Why this job: Make a meaningful impact in the lives of prisoners and their families every day.
- Qualifications: Compassionate, organised, and able to work collaboratively with diverse teams.
The predicted salary is between 11235 - 11235 € per year.
Part Time Location: East Riding of Yorkshire
Salary: A GBP 11,235.64 per annum
Vacancy Type: Permanent
About The Role
Make a Meaningful Impact Every Day. Are you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millsike. This is a pivotal role in delivering our core Connections Services, which include:
- Connections Visits
- Family and Relationship Support
- Health, Wellbeing and Substance Misuse Services
As the first point of contact for visitors to the prison, you’ll help create a welcoming and respectful environment, easing the emotional stress of visits while ensuring security and operational efficiency.
Key Responsibilities
- Greet and register visitors, ensuring punctuality and accurate documentation
- Create a calm, supportive reception environment to reduce visitor anxiety
- Provide practical advice, emotional support, and signposting to relevant services
- Collaborate with Family and Relationship Practitioners and external agencies
- Maintain confidentiality and uphold security protocols
- Manage the Visits Helpline and respond to enquiries promptly
- Keep the reception area clean, organised, and stocked with resources
- Serve refreshments and assist with special visits or family events
Partnership and Collaboration
- Work closely with prison security staff to ensure safe and smooth visits
- Support multi-disciplinary team meetings and safeguarding discussions
- Liaise with external agencies to provide holistic support to visitors
Continuous Improvement and Safeguarding
- Collect visitor feedback to improve service delivery
- Monitor visitor flow and report operational issues
- Stay up to date through training and development
- Ensure all activities comply with safeguarding and security policies
Administration and Flexibility
- Maintain accurate visitor logs and incident reports
- Handle calls and enquiries related to visits
- Support a clean, welcoming reception space
- Flexibility required, including evenings and weekends
Why Join Us?
At Forward Trust, we believe in second chances and strong connections. You’ll be part of a team that makes a real difference in the lives of prisoners and their families: offering support, dignity, and hope. This position will include evening and weekend working. This job is subject to enhanced DBS and Prison Vetting, a start date will not be confirmed until this has been completed.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
Benefits
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme: Employer matched contributions of up to 6 in the first two years service and up to 9 thereafter
- Death in Service Payment (2x annual salary)
- Critical IL
Visits Receptionist : HMP Millsike employer: TipTopJob
At Forward Trust, we are dedicated to making a meaningful impact in the lives of individuals and families during challenging times. As a Visits Receptionist at HMP Millsike, you will join a compassionate team that values collaboration, personal growth, and continuous improvement, all while enjoying flexible working hours and a range of benefits including training opportunities and wellbeing days. Our supportive work culture empowers you to contribute to positive change, ensuring that every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Visits Receptionist : HMP Millsike
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the prison service. A friendly chat can lead to valuable insights or even a referral that could land you an interview.
✨Tip Number 2
Prepare for the interview by researching Forward Trust and understanding their mission. Show us that you’re not just looking for any job, but that you genuinely care about making a difference in the lives of prisoners and their families.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compassion and teamwork. We want to see how you handle challenging situations and support others, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at HMP Millsike.
We think you need these skills to ace Visits Receptionist : HMP Millsike
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting families and individuals shine through. We want to see how you connect with our mission and values, so share any relevant experiences that highlight your compassion and dedication.
Tailor Your CV:Make sure your CV is tailored to the Visits Receptionist role. Highlight your organisational skills, teamwork experience, and any previous roles where you've provided support or managed a reception area. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team at HMP Millsike.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our organisation there.
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Visits Receptionist at HMP Millsike. Familiarise yourself with the key responsibilities, such as greeting visitors and providing emotional support. This will help you demonstrate your passion for the position and how your skills align with their needs.
✨Showcase Your Compassion
Since this role involves supporting families during challenging times, be prepared to share examples of how you've shown compassion in previous roles. Think about situations where you've helped someone feel at ease or provided support in a stressful environment. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. For instance, they might ask how you would handle a distressed visitor. Practise your responses to these types of questions, focusing on your ability to remain calm and provide effective support while adhering to security protocols.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
