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For Companies At a Glance
- Tasks: Greet visitors, provide support, and ensure a welcoming reception environment.
- Company: Join Forward Trust, a social enterprise making a real difference in people's lives.
- Benefits: Flexible working, training opportunities, wellbeing days, and generous annual leave.
- Why this job: Make a meaningful impact by supporting families during challenging times.
- Qualifications: Compassionate, organised, and a team player with strong communication skills.
- Other info: Evening and weekend work required; great career growth in a dynamic team.
The predicted salary is between 19800 - 25700 £ per year.
Location: East Riding of Yorkshire
Salary: A GBP 22,932 per annum
Vacancy Type: Permanent
Closing Date: 01 Nov 2025
About The Role
Make a Meaningful Impact Every Day. Are you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millisike.
Core Connections Services:
- Connections Visits
- Family and Relationship Support
- Health, Wellbeing and Substance Misuse Services
Key Responsibilities:
- Greet and register visitors, ensuring punctuality and accurate documentation.
- Create a calm, supportive reception environment to reduce visitor anxiety.
- Provide practical advice, emotional support, and signposting to relevant services.
- Collaborate with Family and Relationship Practitioners and external agencies.
- Maintain confidentiality and uphold security protocols.
- Manage the Visits Helpline and respond to enquiries promptly.
- Keep the reception area clean, organised, and stocked with resources.
- Serve refreshments and assist with special visits or family events.
- Work closely with prison security staff to ensure safe and smooth visits.
- Support multi-disciplinary team meetings and safeguarding discussions.
- Liaise with external agencies to provide holistic support to visitors.
- Collect visitor feedback to improve service delivery.
- Monitor visitor flow and report operational issues.
- Stay up to date through training and development.
- Ensure all activities comply with safeguarding and security policies.
- Maintain accurate visitor logs and incident reports.
- Handle calls and enquiries related to visits.
- Support a clean, welcoming reception space.
- Flexibility required, including evenings and weekends.
Why Join Us?
At Forward Trust, we believe in second chances and strong connections. You’ll be part of a team that makes a real difference in the lives of prisoners and their families: offering support, dignity, and hope. This position will include evening and weekend working. This job is subject to enhanced DBS and Prison Vetting; a start date will not be confirmed until this has been completed.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
Benefits:
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 × Wellbeing Days (pro rata for part-time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) annual leave plus bank holidays
- Contributory Pension Scheme: Employer matched contributions of up to 6% in the first two years of service and up to 9% thereafter
- Death in Service Payment (2 × annual salary)
- Critical Illness Cover
Visits Receptionist employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visits Receptionist
✨Tip Number 1
Get to know the company! Research Forward Trust and understand their mission. When you show genuine interest in their work during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your people skills! As a Visits Receptionist, you'll be interacting with families and individuals who may be feeling anxious. Role-play scenarios with friends to boost your confidence in providing support and advice.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Forward Trust on LinkedIn. They can offer insights about the role and might even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight how your skills align with the role of a Visits Receptionist.
We think you need these skills to ace Visits Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families and individuals shine through. We want to see how much you care about making a difference in people's lives, especially during challenging times.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can blend compassion, organisation, and teamwork, so don’t be shy about showcasing those qualities!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. We can’t wait to hear from you!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around greeting visitors and providing emotional support. This will help you demonstrate your passion for the role and how your skills align with their needs.
✨Showcase Your Compassion
Since this role involves supporting families during challenging times, be prepared to share examples of how you've shown compassion in previous roles. Think about specific situations where you helped someone feel at ease or provided practical advice, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. Practice responses to questions like how you would handle a distressed visitor or manage multiple enquiries at once. This will show that you're ready to tackle the challenges of the role head-on.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
