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- Tasks: Provide technical support for saunas and steam rooms, helping customers with installation and troubleshooting.
- Company: Join Aqualine, a leading supplier of wellness equipment with a friendly team culture.
- Benefits: Competitive salary, bonuses, and the flexibility of home-based work.
- Why this job: Be the go-to expert in a growing company and make a real difference for customers.
- Qualifications: 2+ years in electrical or heating roles; confident in problem-solving and customer communication.
- Other info: Opportunity for career growth and to shape the technical support function.
The predicted salary is between 26000 - 35000 ÂŁ per year.
Aqualine is a market‑leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands‑on, practically minded Technical Advisor with a background in electrical, heating or installation‑based work to support our customers and internal team.
The Role
- You will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault‑finding and product selection.
- Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources.
Key Responsibilities
- Handling inbound technical and sales enquiries by phone and email.
- Advising customers and installers on electrical connections, heating requirements, controls and safe installation.
- Troubleshooting faults on sauna heaters, steam generators and control systems.
- Guiding customers through real‑world installation scenarios and problem solving.
- Recommending suitable products and accessories, upselling where appropriate and closing sales.
- Processing orders and updating customer records.
- Coordinating with warehouse and suppliers on stock and deliveries.
- Creating simple technical guides, videos and articles for customers and staff.
- Developing internal technical training materials and installation resources.
- Providing technical training to existing and new team members.
Essential Skills And Experience
- Minimum 2 years in a practical electrical, heating, installation or service engineer role.
- Formal electrical training or qualifications (e.g. NVQ, City and Guilds, apprenticeship, equivalent).
- Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosis.
- Comfortable speaking to customers and installers on the phone.
- Strong problem‑solving ability and logical approach.
- Good written English and attention to detail.
- Basic IT skills (email, Excel, CRM systems).
Desirable (but not essential)
- Experience with sauna, steam room, HVAC, spa, pool, or similar equipment.
- Background in domestic or commercial installation environments.
- Interest in wellness, lifestyle or home improvement products.
Requirements
- Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield.
- Proven, stable employment history.
- Dedicated home office with reliable wired internet connection.
- Prior experience working remotely.
- Exclusive commitment to Aqualine (no other employment or side businesses).
- References and background checks will be carried out in line with GDPR and insurance requirements.
Why Join Aqualine?
We are a small, friendly, ambitious team with big growth plans. You’ll play a key role in shaping our technical support function and will be trusted as the in‑house expert. If you enjoy practical problem solving and helping customers get things right the first time, you’ll thrive here.
Technical Support Advisor : Heating employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor : Heating
✨Tip Number 1
Get to know the company inside out! Research Aqualine's products and services, especially their sauna and steam room range. This will help you speak confidently about how your skills can directly benefit them during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of real-world scenarios where you've tackled technical issues in your previous roles. Be ready to share these examples in interviews to showcase your hands-on experience.
✨Tip Number 3
Network with current employees or industry professionals. Use platforms like LinkedIn to connect with people in similar roles. They might offer insights into the company culture and what they look for in a Technical Support Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining Aqualine and being part of our growing team.
We think you need these skills to ace Technical Support Advisor : Heating
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in electrical, heating, or installation roles. We want to see how your background fits with the Technical Support Advisor position, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about wellness products and how your practical problem-solving skills can benefit our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since you'll be advising customers and installers, it's crucial to demonstrate your strong written English and attention to detail. Make sure your application is clear, concise, and free of typos – we appreciate good communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Aqualine family!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your electrical and heating knowledge. Familiarise yourself with common issues related to sauna and steam room installations, as well as the products Aqualine offers. Being able to discuss specific scenarios or troubleshooting techniques will show that you're ready for the role.
✨Practice Problem-Solving
Prepare for potential problem-solving questions by thinking through real-world installation challenges you've faced in the past. Be ready to explain how you approached these issues and what solutions you implemented. This will demonstrate your practical experience and logical thinking.
✨Show Your Communication Skills
Since you'll be advising customers and installers, it's crucial to showcase your communication skills during the interview. Practice explaining technical concepts in simple terms, and be prepared to discuss how you would handle customer inquiries or complaints effectively.
✨Be Enthusiastic About Wellness
Aqualine is all about wellness and lifestyle products, so express your interest in this area during the interview. Share any personal experiences or insights related to saunas, steam rooms, or home improvement that could resonate with the team. Your passion can set you apart from other candidates.
