At a Glance
- Tasks: Become the go-to expert for our robotics solutions in the pharmaceutical sector.
- Company: Join a fast-growing division of a multinational R&D manufacturing group.
- Benefits: Enjoy a competitive salary, generous holiday, and private healthcare.
- Other info: Extensive training provided from Day 1 and opportunities for career growth.
- Why this job: Make a real impact while working with cutting-edge technology and diverse clients.
- Qualifications: Technical background in engineering or IT, with strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Are you a Technical or Scientific Service Engineer looking to concentrate your work within Manchester?
Are you looking to do local site: based customer: facing work, while keeping an element of variety?
Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state: of: the: art robotics solutions within the pharmaceutical and biotechnology markets.
BASIC SALARY: A GBP 52,000 : A GBP 56,000
Benefits
- A Monthly A GBP 150 On: Call Allowance + A GBP 120 for additional call out
- A Company Pension Scheme (minimum employee contribution of 4, Company will pay 5 and match up to 8)
- A Performance Bonus
- A 25 Days Annual Holiday (Plus Statutory Days)
- A Group Income Protection Scheme
- A Private Health care including Optical and Dental
- A Life Assurance etc.
COMMUTABLE LOCATIONS: Stockport, Salford, Sale, Bury, Oldham, Altrincham, Wilmslow, Rochdale, Bolton, Stalybridge, Cheadle, Warrington, Glossop, Stretford, Northwich.
JOB DESCRIPTION: Field Service Engineer, Technical Service Engineer, Technical Support Engineer, Scientific Service Engineer : robotics, automation, pharmaceutical, life sciences, medical, biotechnology
You will be our main Field Service Engineer for the Manchester area. Travel outside of this area will also be required from time to time, occasionally spending time away.
We will train you extensively from Day 1, on our products, systems, IT, procedures, applications, and customers.
This is an on: site role, immersing yourself with key customers, their visions, needs and aspirations.
KEY RESPONSIBILITIES
- A Become the service subject Matter Expert for our customers.
- A Perform remote support and diagnostics.
- A Manage the escalation flow to ensure timely customer follow: up until issue is resolved.
- A Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete.
- A Identify / forecast spare parts requirements
- A Utilise D365 Service Reports, RMAs and monthly KPI reports.
- A Handle all service calls timely and professionally.
- A Communicate with customer, R and D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
- A Provide 24/7 remote and on: site service on a rotating model.
PERSON SPECIFICATION
- A Technical background (electrical, mechanical, IT), within complex machinery, in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar).
- A Either a technical Degree, HNC, HND, or time: served professional experience equivalent.
- A Strong customer: centric / customer: facing pedigree.
- A Creative problem: solving mindset, driven by the motivation to assist customers, sales and service personnel, to overcome obstacles and challenges.
- A Experience of Microsoft 365 or equivalent, Active directory, and SQL databases (we provide relevant training).
- A Experience of IP addressing, Remote Desktop Protocols, and Driver Support.
- A Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading.
- A Capability of working reliably / resiliently.
NB : This job requires exerting up to 50 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Our Company
We are the fastest: growing division of a multinational branded R and D manufacturing Group. Our division has over 80 staff, across 12 countries.
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Technical Service Engineer employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Engineer role you’re after at TipTopJob.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at TipTopJob a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at TipTopJob.
✨Apply Through Company Websites
When you spot a role like Technical Service Engineer at TipTopJob, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at TipTopJob a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to TipTopJob specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at TipTopJob
✨Brush Up on Core Engineering Principles
Before heading into the interview with TipTopJob, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like TipTopJob want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
