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- Tasks: Support sales with technical expertise on electrical control and automation products.
- Company: Join a dynamic team in the Control & Automation sector, driving innovation.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for growth.
- Why this job: Be part of a collaborative environment that values your input and fosters learning.
- Qualifications: GCSE Maths and English; ONC/HNC in Electrical Engineering preferred but experience counts too.
- Other info: Ideal for recent graduates or those with a passion for electrical engineering.
The predicted salary is between 28000 - 42000 £ per year.
Our Client has a requirement for an office-based internal technical support engineer for Control Gear and Switchgear products and solutions. You will require experience and understanding of Electrical Control & Automation components in order to provide technical knowledge to the internal sales team and external customers while developing and maintaining customer relationships and promoting products and services to maximize sales opportunities.
Ideally, you will have knowledge of a wide range of electrical market-related products, particularly control panel products or sensor and automation products, including photoelectric, inductive, and capacitive types. You are likely to have strengths in more than one product area, including industrial electrical automation, control gear, switchgear, circuit protection, electromechanical components, connectors, cable management systems, enclosures, and other industrial control & automation components.
As the Technical Support Engineer, you will respond to and handle all product technical inquiries for a range of components. You will be required to understand and identify the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance. In a small and dedicated team environment, you may also engage in other duties.
In order to be successful, you will need technical electrical knowledge, product applications knowledge, and commercial awareness. The qualification indicated is likely required to perform this role; however, candidates able to demonstrate sufficient experience & knowledge would be equally considered. Recent graduates in Electrical Engineering would also be considered.
Knowledge and Experience
- GCSE Maths and English (or equivalent)
- ONC/HNC in Electrical Engineering (or equivalent electrical engineering qualification)
- Technically competent with a range of electrical equipment and practices.
- Good working knowledge of Microsoft Office and data entry systems
- Full clean driving license
- Experience in a similar sales/customer service environment.
- Liaise with Sales Engineers and other branch and sales staff.
- Assist with Telesales and other proactive sales activities.
- Experience with an electrical engineering role or a background in electrical distribution would be an advantage.
To register your interest, apply with an up-to-date CV, and we will be pleased to call you for a confidential discussion.
We work across a range of business-to-business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Pneumatic, Hydraulic, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical, and Utilities.
Technical Sales Support Engineer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Control & Automation products mentioned in the job description. Understanding the technical specifications and applications of these products will help you engage confidently with the internal sales team and customers.
✨Tip Number 2
Network with professionals in the electrical engineering field, especially those who have experience in sales support roles. Attend industry events or join relevant online forums to gain insights and make connections that could lead to opportunities.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and PowerPoint, as these tools are often used for data entry and presentations. Being proficient can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Prepare to discuss your previous experiences in customer service or sales environments during the interview. Highlight any specific instances where you successfully resolved technical inquiries or supported a sales team, as this will demonstrate your suitability for the role.
We think you need these skills to ace Technical Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical engineering and technical sales support. Emphasise any specific knowledge of control gear, switchgear, or automation products that aligns with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills can benefit the company. Mention your experience in customer service and technical support, and how you can contribute to maximising sales opportunities.
Highlight Technical Knowledge: In your application, clearly outline your technical knowledge of electrical components and systems. Provide examples of how you've applied this knowledge in previous roles or projects, especially in relation to the products mentioned in the job description.
Showcase Communication Skills: Since the role involves liaising with sales engineers and customers, demonstrate your communication skills in your application. Include examples of how you've effectively communicated technical information to non-technical audiences in the past.
How to prepare for a job interview at TipTopJob
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of Electrical Control & Automation components. Be prepared to discuss specific products and their applications, as this will demonstrate your technical competence and ability to support the sales team effectively.
✨Understand the Product Range
Familiarise yourself with the full range of products mentioned in the job description, such as control gear, switchgear, and automation components. Being able to discuss alternatives and make recommendations will show that you can add value to the team.
✨Demonstrate Commercial Awareness
Be ready to talk about how your technical knowledge can translate into sales opportunities. Understanding the market and being able to identify customer needs will impress the interviewers and show that you can contribute to the company's objectives.
✨Prepare for Team Dynamics
Since you'll be working in a small team, think about how you can collaborate effectively with others. Be prepared to discuss your experience in similar environments and how you can support your colleagues, especially the Field Sales Engineers.
