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- Tasks: Join our team as a Technical Advisor, helping clients with mobility solutions and equipment maintenance.
- Company: Ross Care is the largest NHS Wheelchair provider in the UK, dedicated to improving lives.
- Benefits: Enjoy a pension scheme, Employee Assistance Programme, and career advancement opportunities.
- Why this job: Make a meaningful impact while developing technical skills in a supportive environment.
- Qualifications: Strong mechanical aptitude, problem-solving skills, and a passion for helping others are essential.
- Other info: Full driving license required; work in a dynamic team and community settings.
Mobility Technician and Advisor
Rate: GBP 12 per hour
Location: Wicker Independent Living, Sheffield S9 (full driving licence required)
Employer: Ross Care
Full-time, permanent
Hours: 40 per week
Benefits: Pension scheme, Employee Assistance Programme, and opportunities for career advancement within Ross Care, the largest NHS Wheelchair provider in the UK.
Are you ready to begin a fulfilling career in the rewarding field of mobility and specialised wheelchair provision? At Wicker Independent Living, Sheffield, we are dedicated to improving lives, and we are looking for passionate individuals to join our team of specialist wheelchair technicians and advisors.
Overview
This role offers an exciting opportunity to combine empathy, technical aptitude, and a desire to make a meaningful difference in people’s lives. As a valued member of our team, you will receive comprehensive training and mentorship, equipping you with the skills and expertise to establish a long-term career in mobility and wheelchair provision.
Starting with an introductory period shadowing experienced staff and gaining insight into mobility sales and customer service, you will gradually develop specialised technical skills. You will be involved in servicing and supplying a wide range of mobility equipment, including wheelchairs, mobility scooters, and care equipment such as hoists and beds, helping to enhance the quality of life for individuals with mobility challenges.
Key Responsibilities
- Technical Support: Assist senior technicians with troubleshooting, repairs, and routine maintenance of wheelchairs and mobility equipment.
- Customer Service: Deliver exceptional customer service by demonstrating empathy, professionalism, and respect when addressing clients’ inquiries, concerns, and feedback.
- Training and Development: Actively participate in hands-on training and organised sessions to master equipment setup, adjustment, fitting, and maintenance procedures.
- Product Knowledge: Develop an in-depth understanding of a variety of mobility equipment, including wheelchairs, scooters, and walking aids, to help clients make informed choices to select the most suitable equipment for their needs.
- Team Collaboration: Work closely with colleagues and other departments to share knowledge, achieve common goals, and maintain a positive, supportive work environment.
- Documentation and Record-Keeping: Accurately document repairs, maintain job sheets, and monitor inventory levels to ensure efficient workflows and high-quality service.
- Flexibility and Teamwork: Support broader team operations, including assisting in the mobility shop, handling customer deliveries, and adapting to the evolving needs of a small, dynamic team.
- Stocktake: Assist with annual and interim stocktakes as required.
- Safety and Accountability: Comply with all company policies and safety standards, being fully accountable and trustworthy for all aspects of your role.
Location:
You will be working in a workshop as part of Wicker Independent Living mobility store and in the community at customer homes and care settings.
Opportunities for Development
- Client Consultation: Support the assessment of clients’ mobility needs and recommend tailored wheelchair solutions to ensure optimal comfort, functionality, and mobility for each individual.
Essential Competencies
- Strong mechanical aptitude and problem-solving abilities, with a keen interest in learning technical skills related to wheelchair customisation and maintenance.
- Attention to detail and accuracy in performing tasks, with a commitment to upholding quality standards and ensuring client satisfaction.
- A proactive approach to problem-solving.
- Strong communication and interpersonal skills.
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Technical advisor employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical advisor
✨Tip Number 1
Familiarize yourself with the different types of mobility equipment, especially wheelchairs and scooters. Understanding their features and functionalities will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or technical roles. Being able to showcase your ability to empathize with clients and solve problems will set you apart as a candidate who can thrive in this position.
✨Tip Number 3
Prepare to discuss how you would approach training and development in this role. Showing that you are eager to learn and grow within the company will resonate well with the hiring team at Ross Care.
✨Tip Number 4
Network with current employees or professionals in the mobility sector. Gaining insights from their experiences can provide you with valuable information to bring up during your interview, demonstrating your proactive approach and commitment to the field.
We think you need these skills to ace Technical advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Advisor position. Understand the key responsibilities and essential competencies required, such as mechanical aptitude and customer service skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous work in technical support, customer service, or mobility equipment to showcase your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your interest in the mobility sector. Mention specific experiences that demonstrate your empathy and problem-solving abilities, which are crucial for this role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Technical Advisor.
How to prepare for a job interview at TipTopJob
✨Show Your Empathy
As a Technical Advisor, you'll be working closely with clients who have mobility challenges. Make sure to express your understanding and empathy during the interview. Share examples of how you've helped others in the past, highlighting your ability to connect with people on a personal level.
✨Demonstrate Technical Knowledge
Familiarize yourself with various mobility equipment, especially wheelchairs and scooters. Be prepared to discuss any relevant experience you have with technical support or repairs. Showing that you have a strong mechanical aptitude will impress the interviewers.
✨Highlight Team Collaboration Skills
This role requires working closely with colleagues and other departments. Be ready to talk about your experiences in team settings, emphasizing your ability to collaborate and contribute to a positive work environment. Mention any specific instances where teamwork led to successful outcomes.
✨Prepare for Customer Service Scenarios
Since exceptional customer service is a key responsibility, think of scenarios where you've dealt with customer inquiries or complaints. Practice articulating how you would handle different situations, showcasing your professionalism and respect for clients' needs.
