At a Glance
- Tasks: Lead and motivate a team in the Complaints Operation, ensuring top-notch service.
- Company: Award-winning professional services firm with a strong mission and values.
- Benefits: Hybrid working, 33 days holiday, training investment, and employee discounts.
- Other info: Dynamic environment with opportunities for personal development and career growth.
- Why this job: Join a fast-growing company and make a real impact in the motor finance sector.
- Qualifications: Team management experience in financial services and passion for coaching.
The predicted salary is between 35000 - 45000 £ per year.
Team Manager – Complaints Operation
We are an award‑winning professional services firm recruiting a permanent Team Manager to join our new Complaints Operation and become part of a wider team. The position starts mid‑July and is based in our new Leeds city centre offices with a hybrid working model and strong training and development opportunities.
Responsibilities
- Work with a global, market‑leading client within the motor finance sector.
- Lead and motivate a team of Telephony and Complaint Administration Handlers.
- Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times.
- Produce Management Information reporting to analyse team performance.
Qualifications & Experience
- Previous team management experience within financial services.
- Strong experience managing inbound telephony.
- Passion for coaching and developing your team.
- Strong understanding of the industry and FCA regulations.
- Experience with Management Information reporting and utilisation of data for performance management, including call adherence and service level agreements.
- Proficient in Excel for reporting and data analysis.
- Ability to support and drive change to processes and working practices.
- Alignment with core values: Collaborative, Entrepreneurial, Relationship‑Driven and Commitment to Delivery Excellence.
- Strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes.
- Commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations.
Benefits
- Working hours Monday to Friday, 08:30–17:30 (40 hours per week, no weekends or evening shifts).
- Opportunity to work within a fast‑growing company with a clear mission and values that are actively lived every day.
- Hybrid working after initial training period onsite.
- Investment in training and development to support career aspirations.
- Pension scheme.
- 33 days annual holiday allowance (inclusive of bank holidays).
- Employee discounts and cashback schemes.
- Discounted parking and local gym memberships.
- Onsite refreshments.
Equal Opportunity
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, genetic information, veteran status or any other protected characteristic.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TipTopJob. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TipTopJob.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TipTopJob's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TipTopJob
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TipTopJob.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TipTopJob will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TipTopJob employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
