At a Glance
- Tasks: Support and optimise the VisualFiles system while providing hands-on IT support.
- Company: Join a well-established professional services firm with a growing IT team.
- Benefits: Enjoy 25 days holiday, enhanced pension, bonus scheme, and health benefits.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on business processes and enhance your tech skills.
- Qualifications: Experience with VisualFiles, Power BI, and excellent communication skills required.
The predicted salary is between 30000 - 36400 £ per year.
Application Support Analyst : Taunton (Hybrid) : Salary: GBP30: GBP40k + benefits inc bonus
We’re looking for a technically skilled Application Support Analyst, working across the client’s Visual Files practise management system, to join a growing IT team in a well‑established professional services environment.
This is a varied and hands‑on role, blending business systems development with day‑to‑day IT support, and offering the chance to make a real impact on how the organisation works.
Benefits For The Visualfiles Support Analyst
- 25 days holiday plus bank holiday rising over time
- Enhanced pension
- Bonus scheme
- Cycle to work scheme
- Eye test and flu jabs
- Death in service
- Sickness benefit allowance
- Discount scheme
- Bupa health scheme
The Role Of The Visualfiles Support Analyst
- Supporting the Visual Files system, developing, maintaining, and optimising workflows and automation within.
- Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel.
- Providing day‑to‑day IT support across hardware, software, and applications.
- Managing integrations with third‑party tools and platforms.
- Working closely with colleagues to identify opportunities for process improvement and implement solutions.
- What We’re Looking For
- Hands‑on experience in supporting and developing Visual Files.
- Experience within professional services.
- Experience with Power BI and Excel for reporting and analysis.
- Confident diagnosing and resolving system or integration issues.
- Excellent communication skills, able to explain technical concepts clearly to non‑technical users.
- Experience providing IT support in person, over the phone, and via email.
- Highly organised, self‑motivated, and comfortable managing multiple priorities.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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