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- Tasks: Support survivors of church-related abuse through helpline, email, and live chat.
- Company: Join a compassionate organisation dedicated to helping survivors find their voice.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and career development opportunities.
- Why this job: Make a real difference in the lives of survivors while working in a supportive environment.
- Qualifications: Empathy, communication skills, and a passion for supporting vulnerable individuals.
- Other info: Flexible working hours and a chance to grow within a meaningful role.
The predicted salary is between 24956 - 25350 £ per year.
Salary: A GBP 24,956 per annum rising to A GBP 25,350 per annum on successful completion of probation
Hours: 37.5 hours per week (09:00 – 17:00 Monday to Friday)
Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years service per annum plus bank holidays
Base: Hybrid working – mixture of home working and in an office in Plymouth, Swindon or Gloucester.
Contract: Permanent
About The Role
The Safe Spaces Support Advisor will be the first point of contact for Survivors of Church related abuse accessing the Safe Spaces service, including operating the helpline, monitoring an email inbox and live chat. They will make first contact with all new referrals into the Safe Spaces service within 24 hours of receipt of referral and assist in operating group peer support for Survivors.
Key Responsibilities
- Support recent or non-recent survivors of church-based abuse who wish to access the Safe Spaces service.
- Maintain survivor engagement for adults using the Safe Spaces helpline, email and live chat as a single point of contact until such a time as they decide to make a referral.
- Ensure that the victim feels supported, listened to and believed.
- Support with safety planning, monitor risk (including escalation to high risk and safeguarding concerns) in tandem with the Survivor Advocates and Team manager.
- Explain potential options with survivors regarding statutory pathways and Diocesan pathways for justice and support.
- Provide victim-focused advice and guidance for external agencies approaching Safe Spaces for expertise.
- Broker recovery support packages (recovery programs, therapy, peer support, onward referral) for eligible and ineligible contacts.
- Signpost/refer and broker access to information advice and support.
- Support the Survivor advocates during busy periods to ensure clients are provided with regular and effective contact and support.
- Confirm clients are seen by aftercare services and collect feedback from partner agencies.
- Accurately, confidentially and efficiently manage MODUS and Share Point databases, including the creation and assigning of new cases to Survivor Advocates to contribute to effective monitoring of the service.
- Collect online feedback from current and past clients on a quarterly basis to assist the manager in report writing, including supporting less technologically able service users to complete feedback forms.
- Provide continuity of support to all victims who have not been assigned a front-line support worker or are currently unassigned.
- Continually assess and regularly review the victim risk and needs and use a Trauma informed Approach to keeping victims and their families safe.
- Manage and review own case load ensuring the service is user centred, cost effective, efficient and responsive to the needs of clients and professionals.
Additional Information
The successful applicant will be subject to a Disclosure and Barring check, and a social media check conducted by a third-party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer.
Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy.
Deadline for receipt of applications: 09:00 on 23rd February 2026
Expected date for interviews: To be confirmed with the candidate
If you do not hear from us within 10 working days of the deadline for receipt of applications, please assume you have been unsuccessful at this time. We reserve the right to withdraw this advert early for the right candidate, so we encourage early applications.
If you feel you are a suitable candidate and would like to work for First Light.
Safe Spaces Survivor Advisor in Swindon employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safe Spaces Survivor Advisor in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend relevant events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Tailor your responses to show how your experience aligns with their mission, especially when it comes to supporting survivors.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your passion for helping survivors and your understanding of trauma-informed approaches.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Safe Spaces Survivor Advisor in Swindon
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications. Highlight your relevant experience and explain how it relates to the role of Safe Spaces Survivor Advisor. Show us why you're the perfect fit!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Safe Spaces Survivor Advisor. Familiarise yourself with the key tasks, such as operating the helpline and supporting survivors. This will help you demonstrate your knowledge and passion for the role during the interview.
✨Show Empathy and Understanding
Since this role involves working with survivors of abuse, it's crucial to convey empathy and understanding. Prepare examples from your past experiences where you've supported individuals in distressing situations. This will showcase your ability to connect with clients on a personal level.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the Safe Spaces service and their approach to survivor support. This not only shows your interest but also helps you gauge if the organisation aligns with your values.
✨Practice Your Communication Skills
As a first point of contact, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the role.
