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- Tasks: Lead and inspire teams to deliver high-quality supported living services.
- Company: Dynamic organisation focused on community engagement and service growth.
- Benefits: Competitive salary, flexible home-based work, and opportunities for professional development.
- Other info: Join a supportive culture committed to equality and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management, partnership working, and budget oversight.
The predicted salary is between 48000 - 48000 ÂŁ per year.
Location: This role is home based, but there will be an expectation to travel to schemes.
Salary: ÂŁ48,000 per annum
Vacancy Type: Full Time
Closing Date: 07 May 2026
About the Role
You’ll have overall responsibility for the operational management, quality and performance of both directly managed and agency‑managed supported living services within your area. You’ll lead and inspire teams, ensuring services are safe, compliant, financially sustainable and focused on achieving meaningful outcomes for customers. You’ll also play a critical role in developing strong partnerships with commissioners, local authorities and managing agents, supporting service growth in line with our Supported Living Growth Plan.
Key Responsibilities
- Leading the operational delivery of high‑quality, outcome‑focused supported living services.
- Managing and developing Coordinators and teams, creating a positive, high‑performance culture.
- Overseeing agency‑managed services, ensuring effective contract, compliance and housing management.
- Championing a strengths‑based, person‑centred approach that promotes inclusion and community engagement.
- Managing budgets, contracts and funding streams to ensure value for money.
- Using data and insight to drive service improvement and performance against KPIs.
- Building strong strategic relationships to support service sustainability and growth.
- Ensuring full compliance with health and safety, safeguarding and organisational requirements.
- Participating in an out‑of‑hours on‑call rota.
What We’re Looking For
- Proven experience managing and developing teams, including performance management.
- Experience of partnership working, stakeholder management and contract delivery.
- A track record of achieving KPIs and embedding a high‑performance culture.
- Experience managing budgets and delivering value for money.
- Knowledge of supported living policy, funding frameworks and best practice.
- Strong leadership, communication and influencing skills.
- A clear understanding of safeguarding, risk management and health and safety.
- The ability to manage multiple priorities and drive continuous improvement.
- Commitment to equality, diversity and inclusion, and working collaboratively with customers.
Supported Living Operations Manager employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Living Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the supported living sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of providing high-quality, outcome-focused services. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Supported Living Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supported Living Operations Manager role. Highlight your experience in managing teams and achieving KPIs, as well as any relevant partnerships you've built. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supported living services and how you can contribute to our mission. Be sure to mention your leadership style and how you promote a positive culture within teams.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage budgets and deliver value for money. We love numbers, so if you can quantify your successes, do it! It helps us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you’re well-versed in supported living policies and best practices. Brush up on the latest trends and challenges in the sector, as well as the specific responsibilities of the role. This will show that you’re not just interested in the job, but that you’re genuinely passionate about making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully managed and developed teams in the past. Think about times when you’ve inspired others or created a positive culture. Be ready to discuss your approach to performance management and how you’ve achieved KPIs in previous roles.
✨Build Relationships
Since this role involves partnership working, come prepared with examples of how you’ve built strong relationships with stakeholders. Talk about your experience with commissioners and local authorities, and how you’ve navigated challenges in contract delivery. This will highlight your ability to foster collaboration.
✨Be Data-Driven
Demonstrate your ability to use data and insights to drive service improvement. Prepare to discuss how you’ve used metrics to enhance performance and ensure compliance in previous roles. This will show that you’re not just focused on the day-to-day, but also on long-term success and sustainability.