Support Worker

Key Responsibilities

Person-Centred Care & Support

Deliver tailored care, including personal care and daily living support (e.g. washing, dressing, meal preparation, and household tasks).
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Support individuals to access community activities and maintain social connections.
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Promote service users\’ rights, responsibilities, and choices.
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Assist with medication in line with policies and training.
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Encourage independence and the achievement of personal goals.

Health, Safety & Compliance

Maintain a safe and clean environment; follow all Health & Safety guidelines.
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Complete and adhere to risk assessments and care plans.
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Record and report any incidents, concerns, or accidents in line with policy.
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Comply with Turning Point\’s Code of Conduct, policies, procedures, and CQC standards.

Teamwork & Communication

Work collaboratively with colleagues, families, carers, and external professionals (e.g. GPs, Social Workers).
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Participate in regular team meetings, training sessions, and service reviews.
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Contribute to the induction and support of new team members where appropriate.

Quality & Service Development

Meet agreed quality standards and performance targets.
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Actively participate in continuous service improvement initiatives.
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Maintain accurate and up-to-date records for monitoring and audit purposes.

Personal Development

Take ownership of your development through regular supervision and performance reviews.
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Undertake mandatory and service-specific training to enhance skills and knowledge.
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Reflect on practice and seek feedback to support professional growth.

Essential Requirements

Compassionate and person-centred approach to care.
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Ability to support individuals with personal care and daily living tasks.
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Good written and verbal communication skills.
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Ability to work flexibly including evenings, weekends, and bank holidays.
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Commitment to equality, diversity, and inclusion.
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Willingness to undertake training and continuous professional development.

Desirable

Experience working in learning disability or a similar care setting.
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Knowledge of safeguarding, risk assessment, and support planning.
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NVQ Level 2/3 in Health & Social Care or equivalent.

Additional Information

May be required to support individuals with mobility, including moving and handling.
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Expected to support individuals with accessing the community using public transport or vehicles.
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Responsible for handling petty cash and managing service user finances in accordance with policy.

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