At a Glance
- Tasks: Provide repair services for windows and doors while travelling across Essex and London.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Excellent pay, company vehicle, full training, and a supportive team environment.
- Other info: Enjoy a friendly workplace with opportunities for career advancement.
- Why this job: Gain hands-on experience and grow with a dynamic, expanding company.
- Qualifications: Experience in fitting or maintaining windows is a plus; full training provided.
The predicted salary is between 30000 - 40000 € per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role
Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors. The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential. During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities
- Carrying out remedial and repair works on customers' windows and doors within agreed timeframes
- Visiting customer sites to identify and assess issues requiring attention
- Managing and organising your own diary in liaison with the office team
- Collating and processing client documentation
- Liaising with the office regarding parts and materials required for repairs
- Completing accurate reports following each customer visit
- Undertaking additional duties and support work when service workloads are quieter
- Maintaining a professional and customer focused approach at all times
What We're Looking For
- Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
- A valid full UK driving licence is essential
- A CSCS card would be advantageous
- Good organisational and communication skills
- Ability to work independently and manage your own workload
- A practical and hands-on approach to work
- Reliable, professional and customer focused attitude
What We Offer
- Excellent remuneration package
- Access to a company vehicle
- Full on the job training
- Friendly working environment with a supportive team
- Opportunity to join a growing and established business
Customer Services Engineer in Suffolk employer: TipTopJob
Portico GB Ltd is an exceptional employer located in Woolpit, Suffolk, offering a friendly and supportive working environment for its Customer Services Engineers. With a commitment to employee growth through comprehensive on-the-job training and the opportunity to manage your own workload, Portico fosters a culture of independence and professional development. The excellent remuneration package, access to a company vehicle, and the chance to be part of a growing team make this an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Engineer in Suffolk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the construction or customer service sectors. A personal recommendation can go a long way in landing that Customer Services Engineer role.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with windows and doors, even if it's just DIY at home. This will not only boost your confidence but also show potential employers that you're serious about the role.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies like Portico GB Ltd and express your interest in working with them. Sometimes, they might have positions available that aren’t advertised yet.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up on them. A quick email or call can remind employers of your enthusiasm and help you stand out from the crowd. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Engineer in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience you have, especially if you've worked with windows and doors before. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the Customer Services Engineer role and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Organisational Skills:Since managing your own workload is key in this role, give us examples of how you've successfully organised tasks or projects in the past. We love seeing that practical approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge about windows and doors, even if you haven't fitted them before. Understanding the basics of the products you'll be working with will show your enthusiasm and readiness to learn.
✨Show Off Your Organisational Skills
Since managing your own diary is key in this role, be prepared to discuss how you stay organised. Bring examples of how you've successfully managed your time in previous jobs or projects.
✨Be Customer-Focused
This role is all about customer service, so think of examples where you've gone above and beyond for a customer. Highlighting your ability to maintain a professional attitude will resonate well with the interviewers.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. This shows you're genuinely interested and helps you understand if it's the right fit for you. Ask about the training process or what a typical day looks like for a Customer Services Engineer.
