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- Tasks: Create a welcoming environment and ensure exceptional service for residents in a care home.
- Company: Join one of the UK's leading healthcare providers in a supportive team.
- Benefits: Competitive salary, paid breaks, discounts, and comprehensive training.
- Other info: Permanent full-time role with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in hospitality.
- Qualifications: Experience in hospitality management and strong people skills required.
The predicted salary is between 30000 - 30000 £ per year.
An exciting new job opportunity has arisen for a dedicated Hospitality Manager to work in an exceptional care home based in the Woodbridge, Suffolk area. You will be working for one of the UK's leading healthcare providers. This care home specialises in a range of care services, including residential care, respite care, dementia care, and convalescence care.
To be considered for this position you must have experience in Hospitality Management.
Your Key Responsibilities Include:
- Develop a service experience that fits within our family vision and values; being compassion, empathy, and transparency in our service delivery.
- Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
- Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
- Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
- Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
- Maintain and manage best first impression experience.
- Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.
Skills and Experience Preferred and Beneficial for the role:
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
- Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
- Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
- Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
- Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
- Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.
The successful Hospitality Manager will receive an excellent salary of GBP30,000 per annum. This exciting position is a permanent full-time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment, you will receive the following generous benefits:
- Paid Breaks
- Refer-a-friend Reward
- Gateway discounts, wellbeing, employee assistance, and much more.
- Comprehensive induction and paid training programme with career prospects.
- Excellent working environment.
- Cost of DBS.
We are a Living Wage Employer.
Customer Service Manager in Suffolk employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and hospitality sectors. You never know who might have a lead on that perfect Customer Service Manager role. Plus, personal recommendations can really give you an edge!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about compassion and teamwork, think of examples from your past experiences that showcase these qualities. Show them you’re the right fit for their family vision!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Use our website to find roles that excite you and match your skills. Tailor your approach to each application to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Manager in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hospitality management experience and any relevant achievements that align with our values of compassion, empathy, and transparency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to creating an exceptional experience for our residents. Keep it engaging and personal!
Showcase Your People Skills: Since this role involves managing a team, be sure to emphasise your people management skills. Share examples of how you've motivated and inspired staff in previous roles to deliver high-quality service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TipTopJob
✨Know the Company Inside Out
Before your interview, take some time to research the care home and its values. Understand their approach to hospitality and how they prioritise compassion, empathy, and transparency in their service delivery. This will help you align your answers with their mission and show that you're genuinely interested.
✨Showcase Your People Skills
As a Customer Service Manager, your ability to motivate and inspire staff is crucial. Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight your strong communication skills and how you've effectively engaged with various stakeholders.
✨Demonstrate Your Understanding of Food Service Operations
Since managing food service is a key responsibility, brush up on your knowledge of menu planning, food preparation, and dietary requirements. Be ready to discuss how you would ensure high-quality meals are delivered efficiently while considering residents' needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios related to first impressions, housekeeping standards, or resident activities. Practising your responses will help you feel more confident during the interview.