At a Glance
- Tasks: Support our Customer Support team with admin tasks and help keep everything running smoothly.
- Company: Join Ainscough Crane Hire, the UK's leading crane hire company.
- Benefits: Competitive salary and a chance to learn in a dynamic environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be at the heart of customer support and make a real difference every day.
- Qualifications: Organised, tech-savvy, and eager to learn; no crane knowledge needed!
The predicted salary is between 31727 - 38777 £ per year.
Vacancy Type: Permanent
Ainscough Crane Hire are looking for a Customer Support Administrator to join our team at Head Office in Standish, Wigan.
This is a varied role at the heart of our Customer Support function.
Were looking for someone who is organised, accurate, comfortable working with systems and data, and enjoys helping to keep things running smoothly.
Ainscough Crane Hire are the UKs leading crane company.
Ainscough Crane Hire is the UKs leading crane hire company, operating from locations across the UK and supporting customers with everything from everyday crane hire to complex contract lifts and specialist projects.
Safety is at the heart of our business, underpinned by our Make the Safe Choice ethos.
Our success isnt simply about our fleet : its about the people behind it, working together to deliver for our customers every day.
What will your day look like?
No two days will look exactly the same.
Youll support our Customer Support team with the day: to: day administration that helps us deliver a responsive and professional service to our customers and colleagues.
Youll prepare customer quotations and rental orders, maintain accurate information within our CRM, help resolve queries and make sure important information gets to the right people.
Youll also work closely with the management team, helping to produce daily, weekly and monthly reports, preparing presentation and meeting packs, and providing general administrative support.
There will be plenty to keep on top of, so youll need to be organised, have a good eye for detail and be happy to get stuck in wherever support is needed.
- What youll be doing
- Providing administrative support to the Customer Support and management teams.
- Preparing customer quotations and raising rental orders.
- Updating and maintaining accurate information within our CRM.
- Supporting customer and internal query resolution.
- Identifying and adding potential sales leads for our sales teams to qualify.
- Producing daily, weekly and monthly management reports.
- Preparing presentations, meeting packs and other business documents.
- Supporting CRM data management and data quality.
- Compiling market and business insight for management review.
- Maintaining central records and systems.
- Handling telephone and internal enquiries.
- Managing multiple priorities while maintaining accuracy and meeting deadlines.
- Looking for opportunities to simplify and improve routine administration.
- What were looking for
You dont need to know anything about cranes when you join us, well teach you that.
What matters is that youre organised, comfortable with technology, willing to learn and take pride in producing accurate, high: quality work.
- Ideally, Youll Have
- Previous experience in an administrative, customer support or similar role.
- Good written and verbal communication skills and a professional telephone manner.
- A good working knowledge of Excel, with the confidence to work with data and support regular reporting.
- Confidence using Power Point and/or Canva to create clear, professional presentations and management packs.
- Experience using Microsoft Office and working across multiple systems.
- Previous experience using a CRM system.
- Excellent attention to detail and good time: management skills.
- The ability to manage several priorities at once.
- A proactive approach. If something needs doing, youre happy to get involved.
- Confidence communicating with colleagues at all levels.
- Experience working in a busy or time: critical environment would be beneficial.
- What success looks like
Success in this role means being someone the team can rely on: producing accurate and timely work, keeping information up to date, supporting useful management reporting, delivering great service and helping us reduce unneces
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Customer Support Administrator in Standish employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Standish
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Standish
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
