At a Glance
- Tasks: Manage customer orders, resolve inquiries, and ensure satisfaction in a fast-paced environment.
- Company: Join a leading global organisation focused on health, cleanliness, and safety.
- Benefits: Flexible hours, hybrid work options, and professional growth opportunities.
- Other info: Diverse and inclusive workplace with comprehensive onboarding support.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 14.95 - 14.95 £ per hour.
Salary: GBP29,200 equivalent (GBP14.95 per hour)
Position Type: 12‑Month Contract (Full‑time)
Hours: 37.5 hours per week (Flexible hours between 08:00 – 17:00)
Start Date: ASAP
Location: Hemel Hempstead, UK (Hybrid / WFH options available)
About The Role
Join our collaborative, forward-thinking team as a Senior Customer Service Representative. In this pivotal role, you will contribute to our global mission to make the world healthier, cleaner, and safer. You will act as a key point of contact for both internal and external customers, taking ownership of the entire service lifecycle: from initial inquiry and managing quotations right through to order fulfilment and tracking shipments. If you thrive in a fast‑paced environment, love problem‑solving, and pride yourself on exceptional attention to detail, this is the perfect opportunity to grow your career within a world‑class organisation.
Day‑to‑Day Responsibilities
- Order and Quote Management: Efficiently process customer orders, manage quotations, and maintain accurate data within our ERP and CRM systems.
- Customer Advocacy: Resolve customer inquiries and track shipments proactively to ensure maximum satisfaction.
- Cross‑Functional Collaboration: Partner with internal teams to deliver outstanding, seamless service results.
- Continuous Improvement: Contribute ideas to routine process improvement initiatives, keeping our core values of Integrity, Intensity, Innovation, and Involvement at the heart of what you do.
- Professional Diplomacy: Manage multiple priorities under deadlines while maintaining a positive, professional, and diplomatic approach to customer interactions.
What We Are Looking For
- Experience: Minimum 1 year of dedicated customer service experience, ideally within a Shared Service Centre (SSC) or multinational/corporate environment.
- Technical Skills: Strong experience with CRM and ERP systems. SAP C11 experience is highly preferred (general ERP training can be provided if you have background in similar systems like Oracle/SAP).
- Communication: Exceptional written and verbal English communication skills. An additional European language is highly valued but not required.
- Education and Certifications: High School diploma or equivalent required; a Government Body award or equivalent certification is a plus.
- Attributes: A proactive problem‑solver with excellent organisational skills, great attention to detail, and a collaborative team attitude.
Whats in it for You?
- Work‑Life Balance: Enjoy flexible working hours (8am‑5pm window) and a hybrid model with work‑from‑home options.
- Professional Growth: Gain valuable experience and development opportunities in a leading global organisation committed to scientific innovation.
- Supportive Environment: Benefit from comprehensive onboarding and cross‑training support.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Sr Customer Service Representative employer: TipTopJob
Join a dynamic and inclusive team in Hemel Hempstead as a Senior Customer Service Representative, where you will enjoy flexible working hours and the option to work from home. Our commitment to professional growth and a supportive environment ensures that you will thrive while contributing to our mission of making the world healthier, cleaner, and safer. With a focus on collaboration and continuous improvement, this is an excellent opportunity for those seeking meaningful and rewarding employment in a world-class organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
