At a Glance
- Tasks: Support residents in a friendly environment and ensure their safety and well-being.
- Company: Join Stonewater, a leading housing provider with a mission to support diverse communities.
- Benefits: Competitive salary, flexible hours, and a supportive workplace culture.
- Other info: Opportunities for personal growth and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills in a caring role.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27976 - 27976 £ per year.
Location: Southampton
Salary: FTE A GBP 27,976 per annum
Vacancy Type: Permanent, Full/Part Time (35 or 20 hours available)
We are looking for two proactive and caring individuals to join us, one Scheme Manager at Raglan Court and one at Kerrigan Court, our welcoming retirement living schemes in Southampton.
- 1 x Kerrigan Court: Permanent, 35 hours per week: GBP 24,479.00 per annum
- 1 x Raglan Court: Permanent, 20 hours per week: GBP 13,988.00 per annum
As a Scheme Manager, you will be the friendly face of the scheme, supporting the Delivery Manager with day‑to‑day operations and ensuring our residents feel safe, supported, and empowered to live independently. You will take ownership of essential safety checks, including health and safety, fire safety, and the warden call system, ensuring compliance standards and delivering consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you will be confident in taking appropriate action to ensure residents' wellbeing is always prioritised.
Responsibilities
- Oversee day‑to‑day operational management and support the Delivery Manager.
- Maintain and review essential safety checks, including health and safety, fire safety, and warden call systems.
- Identify and manage risks including safeguarding concerns.
- Make decisions to ensure residents' well‑being and safety.
Qualifications
- Experience in housing or customer‑facing roles.
- Strong IT skills (Microsoft Office) and a willingness to learn new systems.
- Excellent record‑keeping and attention to detail.
- A self‑starter with great organisational skills and a passion for helping others.
- Strong communication skills, working well with residents, colleagues, contractors, and external agencies.
- Practical problem‑solver who delivers high‑quality work and meets deadlines.
- Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.
Appointment Criteria
Appointment will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
About Stonewater
Stonewater is a leading housing provider managing around 40,000 homes and serving 93,000 customers across affordable housing for general rent, shared ownership, sale, alongside specialist accommodation, with an ambitious house‑building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We are a Disability Confident Employer, working towards accreditation as a Disability Confident Leader, and also a Menopause Friendly employer. We value ethics, ambition, passion, agility, and commercial mindset.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager x 2 in Southampton
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by TipTopJob.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like TipTopJob.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at TipTopJob.
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We think you need these skills to ace Scheme Manager x 2 in Southampton
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of TipTopJob. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Scheme Manager x 2, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at TipTopJob
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of TipTopJob. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
