At a Glance
- Tasks: Support customers through various channels and manage the order lifecycle.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Enjoy hybrid working, competitive salary, and career development opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 24000 - 28000 € per year.
Customer Care Advisor Bridgwater (Fulltime office-based during probation, then hybrid: 3 days in office, 2 days from home)
Permanent
Working Hours: 37.5 hours per week (between 8:00am : 5:00pm)
Overview
On behalf of our client, we are seeking a proactive and customer‑focused Customer Care Advisor to join a dynamic team supporting Retail and Specification customers across the UK and Ireland. This role is key to maintaining strong customer relationships, ensuring smooth order processing, and delivering an excellent customer experience.
Key Responsibilities
- Respond to customer enquiries across multiple channels (email, phone, social media) in a professional and timely manner
- Manage the full order lifecycle using an ERP system, including:
- Advising on stock availability
- Processing orders to meet delivery expectations
- Monitoring order progress
- Liaising with couriers and tracking deliveries
- Communicating delays or issues to customers
- Resolving queries and investigations
- Maintaining accurate updates on ongoing orders and projects
- Handle customer complaints effectively and professionally
- Develop and maintain a strong understanding of the product portfolio
- Ensure compliance with company procedures, terms and conditions, and customer agreements
- Collaborate with internal teams including Supply Chain and Sales to resolve issues and meet targets
- Support external sales teams and key accounts
- Identify service improvement opportunities and contribute to process enhancements
- Meet departmental SLAs and performance targets
- Undertake additional tasks as required by management
Skills And Experience
- Excellent communication skills (written and verbal)
- Professional, polite, and customer‑focused approach
- Strong attention to detail and organisational skills
- Ability to manage multiple tasks and prioritise effectively
- Problem‑solving and analytical mindset
- Team player with the ability to build strong relationships
- Competent in Microsoft Office
- Previous customer service experience preferred
- Positive, proactive, and self‑motivated attitude
Customer Service Advisor in Somerset employer: TipTopJob
Join a vibrant team in Bridgwater as a Customer Care Advisor, where your proactive approach will be valued in delivering exceptional service to our Retail and Specification customers across the UK and Ireland. Enjoy a supportive work culture that prioritises employee growth, offering hybrid working options post-probation, and a commitment to maintaining strong customer relationships while you develop your skills in a dynamic environment. With a focus on collaboration and continuous improvement, this role provides a meaningful opportunity to make a real impact within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Somerset
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the customer care world.
We think you need these skills to ace Customer Service Advisor in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences have prepared you for this role. Keep it professional but let your personality show through!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer enquiries or complaints in the past. Practising clear and concise responses will demonstrate your ability to communicate professionally, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes in previous roles. Be ready to discuss these examples during the interview, as they highlight your analytical mindset and proactive approach—qualities that are essential for managing customer queries and order lifecycles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools used for order management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
