At a Glance
- Tasks: Drive customer success and resolve software issues in a dynamic B2B environment.
- Company: Join a leading tech company in Bristol focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Other info: Opportunity for career growth and occasional travel to exciting locations.
- Why this job: Be the key link between customers and tech teams, making a real impact.
- Qualifications: Experience in software support or IT roles with strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
A customer success focused role based in Bristol, requiring 3 days per week in the office and 4 days during training. The salary is up to GBP50k.
Experience within software support, MSP, helpdesk support, or app support is highly desirable.
Benefits:
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other Flexible Benefits To Choose From
I am working with a B2B Technology business in Bristol who are looking for a tech-savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use; however, you should have a good understanding of software or IT support in a customer-facing role.
You might be someone that is looking to move from app support, MSP, or SaaS business. Engagement and communication are very important to drive customer success. You will also help to train customers on fault resolution, cascading technical information to non-technical stakeholders and vice versa.
You will act as a midpoint between software engineers, customers, and field engineers to ensure swift resolution to issues. You should enjoy engaging with customers and be happy to travel to customer sites on occasion when a remote fix can't be found. This will be infrequent but as needed, which could involve travelling abroad at times.
Skills Required:
- Customer support in a B2B environment
- Experience with problem solving or ticket resolution within a software or IT environment
- The ability to learn new technologies
- Dealing with escalated support issues
Soft Skills Required:
- Excellent stakeholder communication skills
- Proactive customer success mindset
- Great at cascading feedback
Desirable Skills:
- Experience in a highly technical or scientific environment
- Experience with training, upskilling, or education of customers/colleagues
- Customer Success, App Support, MSP, 2nd line support, escalations, software, C, C++, PLC
Software Support Manager employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
