At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and achieve sales targets.
- Company: Join Wilds Bakery, a family-run business with a passion for great food and community.
- Benefits: Enjoy a competitive hourly rate, 40% staff discount, and pension scheme enrolment.
- Other info: Flexible schedule with opportunities for career advancement in a vibrant setting.
- Why this job: Be part of a fun, supportive environment where you can grow and make an impact.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 26400 - 27500 € per year.
Hourly rate: A GBP 12.71 rising to A GBP 13.22 per hour + benefits after training completion.
Schedule: 4 days out of 7 per week (including alternate weekends and some bank holidays).
Location: Cross Roads Shop.
In Wilds, we focus on creating a great personal experience for all customers based on our family business values. We operate a diverse portfolio of bakery takeaway shops with seating and boutique bakery cafés in heritage villages.
Job Purpose
Support the successful running of a Wilds Bakery shop, leading and motivating a team that works together to achieve targets and provides a fantastic shopping experience to valued customers.
Key Accountabilities
- Deliver a swift and friendly service to every customer consistently.
- Achieve high standards to meet customer expectations.
- Act as Shop Manager leading and motivating a team to achieve sales targets, controlling stock and meeting high standards of customer service, display, and hygiene.
- Responsible for running shift throughout the day, cashing up, and opening and closing the shop.
- Encourage a hardworking but fun environment in which team members can fulfil their potential.
- Prepare food, handle money, use the till, and keep displays vibrant and the shop clean and tidy.
- Work on the ovens, cooking pies, pasties and a range of hot food when required.
- Upsell appropriately to customers to increase shop sales.
Skills, Knowledge, and Experience
- Proven track record of experience in customer service, ideally in a retail or catering background.
- Ability to retain and remember orders for an efficient and swift customer experience.
- Ability to multitask and work as a team for the successful running of the shop.
- Efficient planning, organisational, and numeracy skills.
- Leadership skills to inspire the team to deliver great results.
- Ability to be self‑motivated and enthusiastic about Wilds Bakery and its sales/products.
- Excellent communication skills.
Benefits: 40% staff discount and automatic enrollment in the pension scheme.
Shop Team Leader employer: TipTopJob
At Wilds Bakery, we pride ourselves on fostering a supportive and vibrant work culture that values teamwork and personal growth. As a Shop Team Leader in our picturesque Cross Roads Shop, you will enjoy competitive pay, generous staff discounts, and the opportunity to lead a passionate team dedicated to delivering exceptional customer experiences. Join us in a role where your leadership can shine, and be part of a family business that truly cares about its employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wilds Bakery's social media and website. Understanding their family business values will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a fantastic shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a formal leader before, think about times when you've motivated or helped your team. Highlighting these experiences can really set you apart as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Wilds Bakery team. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing great service. Share any experiences where you went the extra mile for a customer – we want to see that enthusiasm shine through!
Highlight Your Leadership Skills:As a Shop Team Leader, you'll be guiding a team. Make sure to mention any past leadership roles or experiences where you motivated others. We’re looking for someone who can inspire and create a fun work environment!
Be Specific About Your Experience:Don’t just say you have retail experience; tell us about it! Include specific examples of your achievements in previous roles, especially those related to sales targets and customer satisfaction. We love details!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining the Wilds Bakery family!
How to prepare for a job interview at TipTopJob
✨Know the Company
Before your interview, take some time to research Wilds Bakery. Understand their values, mission, and what makes them unique in the bakery industry. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shop Team Leader, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to create a fun yet hardworking environment, as this is key to achieving sales targets.
✨Demonstrate Customer Service Excellence
Since delivering a fantastic shopping experience is crucial, be ready to discuss how you've handled customer interactions in the past. Share specific instances where you went above and beyond to meet customer expectations, and how you can bring that same energy to Wilds Bakery.
✨Prepare for Practical Scenarios
You might be asked to handle practical scenarios during the interview, such as managing a busy shift or dealing with a difficult customer. Think through these situations beforehand and be ready to demonstrate your problem-solving skills and ability to multitask effectively.
