At a Glance
- Tasks: Coordinate service operations and ensure top-notch customer support every day.
- Company: Global leader in construction and industrial equipment with a focus on innovation.
- Benefits: Up to £40,000 salary, 33+ days holiday, pension plans, and retail discounts.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Join a dynamic team where no two days are the same and make a real impact.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 40000 - 40000 £ per year.
We’re looking for a Service Supervisor who enjoys being at the heart of a busy operation. This is a role for someone who thrives on variety, enjoys building relationships, and takes pride in delivering excellent customer service. You’ll be the key link between our customers, Field Service Engineers, Parts Department, and Depot Management team, ensuring work is planned efficiently and completed to the highest standard. No two days are the same, and that’s exactly how we like it.
Salary: Up to £40,000.
Benefits:
- Overtime available, including two Saturdays per month
- Starting at 33 days of holiday per year, increasing with service
- Pension plans, death in-service coverage, and company sick pay
- Critical illness covers and professional support resources
- Access to the company Reward Hub for retail discounts and travel deals, as well as ongoing opportunities for career progression
Location: West Bromwich
Job Description: As our Service Supervisor, you’ll take ownership of the day‑to‑day coordination of our Field Service Engineers, making sure customers receive the support they need and engineers have everything required to complete the job successfully.
Your Responsibilities Will Include:
- Taking customer calls and booking service jobs
- Allocating work to Field Service Engineers based on priority and location
- Ensuring engineers have the correct information, parts and resources to complete repairs
- Monitoring job progress and keeping customers updated throughout
- Managing holiday requests and acting as the first point of contact for engineer absences
- Reviewing job write‑ups and ensuring all paperwork is accurate and complete
- Processing jobs through to invoice stage and resolving invoice queries
You’ll Ideally Have:
- Experience in customer service, service coordination, service control or aftersales environment
- Strong organisational and planning skills
- Ability to manage multiple priorities at the same time
- Confidence in communicating with customers, engineers, and internal teams
- Good commercial awareness and attention to detail
- Experience using Microsoft Office applications
- Knowledge of ADP systems and PDA systems would be advantageous
- Mechanical knowledge of plant vehicles or similar plant equipment would be beneficial, but not essential
Company: Founded in 1945, we are one of the world’s leading manufacturers of construction, agricultural and industrial equipment, operating in more than 150 countries worldwide. Renowned for innovation, quality and reliability, we design and manufacture a wide range of machinery that helps customers build, maintain and power essential industries. With a strong focus on customer support, engineering excellence and continuous innovation, we have earned a reputation as a trusted global brand and an employer committed to developing talented people and rewarding careers.
Equal Opportunity: We embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Service Supervisor employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
