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- Tasks: Lead a multi-disciplinary team delivering recovery-focused services in a prison environment.
- Company: Join The Forward Trust, a social enterprise dedicated to empowering change.
- Benefits: Enjoy flexible working, training opportunities, and generous annual leave.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Confident leader with a passion for trauma-informed care and recovery.
- Other info: Dynamic role with strong career growth potential and supportive team culture.
The predicted salary is between 31400 - 38200 ÂŁ per year.
The Forward Trust delivers clinical and psychosocial substance misuse services across Surrey prisons, working in close partnership with NHS healthcare providers. Our services are rooted in a trauma‑informed, gender‑responsive Health and Wellbeing framework, supporting people to build recovery, resilience and positive futures.
Location: Surrey
Salary: A GBP 37,433 : A GBP 45,751 DOE
Vacancy Type: Permanent
We are looking for a Service Manager to lead our service at HMP Highdown in Sutton, Surrey, a Category C men’s training and resettlement prison with a diverse and complex population. Based on site, you’ll lead a skilled multi‑disciplinary team delivering recovery‑focused psychosocial and clinical interventions to adults aged 18+. Collaboration is key: you’ll work closely with prison staff, healthcare, mental health services and external partners to ensure joined‑up care.
Key Responsibilities- Line manage and support Team Leaders within the service
- Contribute to strategic development and Forward Trust’s business plan alongside the Regional Manager
- Build and maintain strong stakeholder relationships across the prison and partner agencies
- Produce performance reports for commissioners and attend contract meetings
- Ensure accurate data submission, audit compliance and adherence to CQC standards
This is a CQC registered service, and you’ll be expected to take on the role of CQC Registered Manager following probation (or an agreed timescale). If you’re a confident leader with a passion for recovery‑oriented, trauma‑informed services and thrive in complex environments, we’d love to hear from you. All prison‑based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often inter‑linked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
Benefits- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro‑rated for part‑time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme: Employer matched contributions of up to 6% in the first two years of service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
If you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to our website to complete your application.
Service Manager HMP Highdown employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager HMP Highdown
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to The Forward Trust. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the Service Manager role. Think about how your experience aligns with leading a multi-disciplinary team and delivering recovery-focused services.
✨Tip Number 3
Show your passion for trauma-informed care during interviews. Share personal stories or experiences that highlight your commitment to helping others build resilience and positive futures.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Manager HMP Highdown
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Service Manager. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team, so don’t forget to emphasise your leadership experience. Share specific examples of how you've successfully managed teams or projects in the past.
Highlight Collaboration Experience: Collaboration is key in this role, so make sure to mention any experience you have working with diverse teams or stakeholders. We want to see how you can build strong relationships across different sectors.
Follow the Application Process: To apply, head over to our website and follow the application instructions carefully. This ensures your application gets to us without any hiccups, and we can’t wait to hear from you!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you understand the role of a Service Manager in a prison setting. Familiarise yourself with trauma-informed care and the specific challenges faced by the population at HMP Highdown. This will show that you're not just interested in the job, but that you genuinely care about the people you'll be working with.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve had to manage diverse groups or navigate complex situations. Highlight your ability to build strong relationships with stakeholders, as collaboration is key in this role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to recovery-focused interventions or managing a multi-disciplinary team. Practise your responses to these scenarios, focusing on your problem-solving skills and your approach to supporting both staff and service users.
✨Understand the Bigger Picture
Research The Forward Trust and its mission. Be prepared to discuss how your values align with theirs and how you can contribute to their goals. Showing that you’re invested in their vision will set you apart from other candidates.
