At a Glance
- Tasks: Lead workforce planning and coordinate operational resources for electricity distribution services.
- Company: Respected utility business delivering critical infrastructure services across Jersey.
- Benefits: Competitive salary, private medical insurance, gym membership support, and career development opportunities.
- Other info: Enjoy a great work-life balance in a unique island setting.
- Why this job: Take on a visible leadership role in a dynamic and impactful environment.
- Qualifications: Experience in utilities operations, strong leadership, and excellent organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Overview
We are seeking an experienced operational leader to join our Energy Division as a Service Delivery and Resource Manager, leading workforce planning and operational resource coordination across our electricity distribution and utility services network.
This is a key leadership opportunity within a critical infrastructure environment, responsible for ensuring the effective deployment of operational teams supporting construction, metering, maintenance, network operations and customer service delivery across Jerseys electricity distribution network.
You will play a central role in supporting the delivery of essential utility services across a network that includes substations, distribution infrastructure, underground cable systems and more than 55,000 service and metering points.
We are looking for a highly organised and commercially aware manager with strong experience in utilities operations, field workforce planning, operational service delivery or infrastructure resource management.
- What Youll Be Responsible For
- Leading the Service Delivery Resource team to ensure efficient workforce planning and operational scheduling
- Managing resource allocation across construction, metering, maintenance and operational delivery teams
- Supporting electricity distribution and utility operations through effective deployment of field: based personnel
- Forecasting workforce demand and supporting long: term operational planning
- Driving performance improvements through KPI analysis, reporting and process optimisation
- Collaborating with Construction, Planning, Metering and Network Operations teams to support business priorities
- Leading team performance, development, training and continuous improvement initiatives
- Ensuring compliance with HS and E standards, utility regulations and operational procedures
- Supporting operational excellence and high levels of customer service across all service delivery activities
- What Were Looking For
- We Welcome Applications From Candidates With Experience In
- Utilities operations
- Electricity distribution
- Energy infrastructure
- Operational resource planning
- Workforce scheduling
- Field service operations
- Infrastructure delivery
- Network operations
- Construction operations
- Engineering service delivery
• You will ideally have
- Experience managing operational or field: based teams within utilities, infrastructure, engineering or energy sectors
- Strong leadership and workforce planning capability
- Excellent organisational and stakeholder management skills
- Experience coordinating resources across multiple operational projects
- Strong analytical and problem: solving ability
- Knowledge of utility operations, electrical distribution or infrastructure delivery environments
- IOSH Managing Safely or similar HS and E training
- PRINCE2 or project management training (desirable)
- Utility operational authorisations (desirable)
Why Join?
This is an opportunity to take on a visible leadership role within a highly respected utility business delivering critical infrastructure services across Jersey.
- In Return, We Offer
- Competitive salary and pension package
- Private medical insurance
- Discounted electricity rates
- EV and sustainable travel subsidies
- Gym membership support
- Employee wellbeing initiatives
- Career development and training opportunities
- Excellent work: life balance in a unique island environment
- #J-18808-Ljbffr
Service Delivery Resource Manager employer: TipTopJob
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