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- Tasks: Manage servicing and repair activities while coordinating resources for top-notch service.
- Company: Leading UK dealership specialising in Heavy Plant with a supportive team.
- Benefits: Competitive salary, 25 days holiday, health cash plan, and enhanced pension.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in the heavy plant industry.
- Qualifications: Strong customer service skills and ability to understand mechanical terminology.
The predicted salary is between 32000 - 38500 £ per year.
A leading UK dealership specialising in Heavy Plant is looking for a Service Co-ordinator to join their team. The role is responsible for end-to-end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.
Location: Treforest
Salary: £32,000 – £38,500 (DOE) + benefits
Benefits:
- 25 days holiday + bank holidays
- Health Cash Plan
- Free Physio Access
- 24/7 GP Service
- Enhanced Sick Pay
- Family Leave
- IVF Support
- Retirement Support
- Enhanced Pension
- Cycle to Work Discounts
Responsibilities:
- Coordinate engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job.
- Quote for any additional repairs identified as required.
- Ensure compliance with all processes and dealer operating standards.
- Ensure adherence to timeframes and technical information, and close all jobs in a timely manner.
- Strive to meet relevant KPIs.
- Work one Saturday morning every five weeks, with time off in lieu.
Qualifications:
- Excellent customer service skills both over the phone and email.
- Understanding mechanical terminology and ability to read and understand technical reports.
- Strong IT skills.
- Ability to work in a fast-paced environment with conflicting priorities.
- Ability to manage resources through planning and coordinating.
Service Co:ordinator Treforest employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co:ordinator Treforest
✨Tip Number 1
Network like a pro! Reach out to people in the heavy plant industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination. Think about how your skills match the role and be ready to share examples of how you've managed resources effectively in the past.
✨Tip Number 3
Show off your customer service skills! During interviews, highlight your experience in handling customer queries and how you’ve ensured a smooth service process. This is key for a Service Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Co:ordinator Treforest
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-ordinator role. Highlight your experience in managing resources and coordinating activities, as well as any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of mechanical terminology and how your strong IT skills will help us deliver excellent service.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! If you've met KPIs or improved processes in previous roles, let us know. We love seeing how you’ve made a difference in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on mechanical terminology and understand the technical reports related to heavy plant machinery. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Coordination Skills
Prepare examples of how you've successfully managed resources or coordinated projects in the past. Think about times when you had to juggle multiple tasks and how you ensured everything ran smoothly. This is key for a Service Co-ordinator!
✨Customer Service is Key
Since excellent customer service is crucial, be ready to discuss your experience in this area. Share specific instances where you went above and beyond to meet a customer's needs, whether over the phone or via email.
✨Be Ready for Fast-Paced Questions
Expect questions about how you handle conflicting priorities and work under pressure. Prepare to share strategies you use to stay organised and efficient, especially in a busy environment like this one.