At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicles are serviced and repaired efficiently.
- Company: Join a well-established commercial vehicle dealership with a supportive, family-oriented culture.
- Benefits: Enjoy a competitive salary, 30 days leave, and various employee perks.
- Other info: Great training opportunities and a chance to earn bonuses while working in a friendly team.
- Why this job: Make a real difference in customer satisfaction while developing your career in a dynamic environment.
- Qualifications: Experience as a Service Advisor or similar role, especially with HGV and commercial vehicles.
The predicted salary is between 29000 - 32000 £ per year.
We’re looking for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. This full-time permanent role offers a basic salary range of GBP 29,000 - GBP 32,000 plus a bonus of up to GBP 3,000 (OTE GBP 35,000).
Responsibilities
- Acting as the primary point of contact for customers throughout the service journey.
- Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately.
- Advising customers of any outstanding recalls and arranging the necessary work.
- Confirming the repair category such as retail, fleet or warranty before work begins.
- Providing regular updates on vehicle progress while it is in the workshop.
- Preparing costings for completed work and producing accurate invoices.
- Processing walk-in bookings and managing service appointments.
- Monitoring expected completion times and informing customers of any delays.
- Maintaining accurate vehicle service histories and documentation.
- Ensuring invoices and related records are stored correctly.
- Ordering parts once approval for work has been received.
Qualifications
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
- Must have experience with HGV and commercial vehicles.
- Background in a customer service role.
- High level of attention to detail and accuracy when handling service documentation.
- Strong problem-solving ability and practical technical awareness.
- Working knowledge of Microsoft Office, including intermediate Excel skills.
- Ability to analyse information such as workshop data and costing details.
- Fluent written and spoken English.
Shift
Working hours: 42 per week Monday to Friday, working on a rotating 3-shift pattern:
- 5:30am - 2:30pm
- 8:00am - 5:00pm
- 10:00am - 7:00pm
Saturday mornings: 1 in every 3 Saturdays 7:00am - 12:00pm (midday).
Benefits
- Competitive Salary.
- 30 days annual leave including bank holidays. Additional leave based on service milestones.
- Employer pension scheme and various employee benefits.
- Personal accident cover.
- Free Class IV MOT.
- Mental Health Support.
- Corporate uniform provided.
- Paternity pay: receive full pay for 2 weeks.
- EV salary sacrifice scheme.
- Cycle-to-work options.
- Onsite Parking.
- Earn a GBP 1,500 Referral Bonus.
- Paid Saturday shifts at enhanced rates.
- Multi-manufacturer training programmes and career development opportunities.
- Working within a supportive, family-oriented organisation.
This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.
Service Advisor : HGV / Commercial Vehicles employer: TipTopJob
Join a well-established commercial vehicle dealership that prioritises employee growth and a supportive work culture. With competitive salaries, extensive benefits including 30 days annual leave, and opportunities for multi-manufacturer training, this role as a Service Advisor offers a rewarding career path in a family-oriented environment. Enjoy the unique advantage of working in a dynamic team while contributing to high-quality maintenance and repair solutions for HGV and commercial vehicles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor : HGV / Commercial Vehicles
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor : HGV / Commercial Vehicles
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
