At a Glance
- Tasks: Lead a dynamic team in managing service delivery and operational excellence for a key industrial contract.
- Company: Join a leading firm in facility management with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, company car allowance, and a fantastic employee benefits package.
- Other info: Flexible working hours with opportunities for professional growth in a supportive environment.
- Why this job: Make a real impact in a critical role while driving continuous improvement and client governance.
- Qualifications: HNC or higher in management/engineering with extensive supervisory experience in facility management.
The predicted salary is between 45000 - 55000 £ per year.
- Contract: Full: Time : Permanent Contract
- Structure: Monday to Friday : Days but requiring flexibility for operational continuity.
- Location: Liverpool
- Contract: Full: Time : Permanent Contract
- Structure: Monday to Friday : Days but requiring flexibility for operational continuity.
- Position Summary
An excellent commercial opportunity has arisen for a Senior Service Delivery Manager to oversee a critical, multi: tier industrial service and waste management contract in the Liverpool area.
The successful candidate will assume total accountability for the on: site operations, financial, and administrative performance of a 24/7 business unit.
Managing a multi team structure of personnel across various shifts, and will drive rigorous compliance, continuous improvement, and robust client governance to protect and expand a high: value corporate account.
- Key Execution Areas
- Governance and
- Client
Relations: Act as the primary on: site stakeholder representing the business.
Lead formal contract reviews, manage KPIs, and align service delivery with corporate benchmarks.
- Financial
Stewardship: Manage comprehensive P and L, direct resource planning, track actual costs against budgets, and implement quantitative frameworks to achieve year: on: year cost reductions.
- Operational Excellence: Apply Lean methodologies to diagnose operational inefficiencies. Ensure continuous improvement across all cleaning and material processing streams.
- Risk and
- Regulatory
Compliance: Enforce strict adherence to national Health and Safety legislation.
Guarantee that all risk assessments, method statements, and training matrices are meticulously documented and audited.
- Asset and
- Vendor
Management: Oversee the life: cycle and scheduling of specialized cleaning systems, material handling machinery, and baling equipment, while governing third: party vendor performance.
- Candidate Requirements
- Qualifications: HNC or higher professional qualification in management or engineering, alongside extensive senior supervisory experience.
- Industry
Profile: Proven history executing high: value facility or contract cleaning portfolios within an industrial/factory environment, accompanied by a comprehensive grasp of industrial waste duty of care.
- Competencies: Strong commercial acumen, exceptional presentation and communication skills, and proficiency in Enterprise Resource Planning (ERP) or advanced asset tracking systems.
What We Offer
- Salary A GBP 60,000 to A GBP 80,000 negotiable depending on experience
- Company Car Allowance
- An excellent employee benefits package
- Closing date
- #J-18808-Ljbffr
Senior Service Delivery Manager (FM Soft Services) employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
