Senior IT Hardware Repair Engineer - Team Lead

Location: Droitwich

Salary: from GBP 30,000 to GBP 35,000 per annum, dependant on skillset and experience.

Vacancy Type: Full-time, Mon-Fri working hours, 37.5 hour a week contract.

As an IT recycler and supplier of IT Services, we have overseen more than 3 million devices through the IT lifecycle and are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.

Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position.

The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities.

We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving, there will be opportunities for development within the business.

• Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support.
• Perform daily technical tasks including diagnosing hardware faults, identifying required parts for repair (laptops, phones etc.), assessing cosmetic damage, raising warranties, and completing repairs.
• Ensure the team adheres to company policies, standards, and safety protocols.
• Foster a collaborative and motivated work environment, encouraging professional growth within the team.
• Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met.
• Monitor workloads and allocate resources effectively to optimize productivity.
• Serve as the escalation point for complex technical issues and provide hands-on support as needed.
• Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations.
• Conduct regular quality checks and audits on completed work.
• Develop and implement best practices to maintain and improve service quality.
• Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions.
• Collaborate with management to implement process improvements that enhance operational efficiency.
• Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices.
• Maintain accurate records of repair activities, team performance, and quality metrics.
• Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements.

• Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines.
• Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders.
• A positive and calm mindset.
• Proficiency in diagnostic tools, repair equipment, and relevant software applications.
• A proactive and solution-oriented mindset with a keen eye for detail.
• 2 years minimum in a hardware repair role.
• Supervisor/Team Lead experience is highly desirable.
• Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous.
• Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices.
• Strong analytical skills.