At a Glance
- Tasks: Deliver IT support via phone and remote assistance, tackling diverse challenges daily.
- Company: Join a busy MSP in East Sussex with a collaborative team spirit.
- Benefits: Enjoy a competitive salary, pension scheme, and perks like free drinks and counselling.
- Other info: Office-based role with potential for flexible working after probation.
- Why this job: Make a real impact by helping clients solve tech issues and grow your skills.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 26000 - 30000 £ per year.
Location: Seaford, BN25 1LS
Salary: GBP26,000 - GBP30,000 per year based on experience
Job Type: Full time, Permanent
We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it. As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, and willing to learn and thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed, this can be reviewed at the director's discretion. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role.
Primary Responsibilities
- Respond to IT support requests logged in our helpdesk system, including returning calls, engaging customers, and utilizing remote support.
- Comply with Service Level Agreements.
- Set up new users in Active Directory, Entra, and 365.
- Configure VOIP phones (training provided).
- Document and log inquiries in the helpdesk system, prioritizing and updating tickets.
- Resolve first- and second-line tickets, escalating to senior engineers as necessary.
- Maintain adherence to high service standards and quality benchmarks.
- Demonstrate exemplary communication and time-management skills.
- Operate independently and collaborate within a team.
- Provide training and mentoring to staff and clients when needed.
- Perform device setup, repair, and upgrade tasks in the workshop.
- Conduct routine system inspections, implement updates, and apply patches.
- Review backup logs vigilantly and address failures proactively.
- Assist with larger projects when required.
- Work alongside and report directly to the Service Desk Manager.
What We Are After
- Minimum of 2 years recent experience in IT support roles.
- A logical thinker who is driven, works well in a team, and wants to excel in an IT support role.
- Experience with Microsoft Windows Servers (Active Directory, Group Policies, DHCP, DNS, etc.).
- Experience with Windows and Mac operating systems.
- Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Experience with Microsoft Azure/Entra.
- Experience with virtualization technologies.
- Experience with VOIP.
- A great communicator and client liaison.
- Relevant certificates or qualifications and experience working in an MSP environment would be desirable.
- Due to the nature of our clients, a clear DBS check will be required before employment starts.
Benefits
- Pension scheme.
- Death in service.
- GBP1000 minimum increase each year.
- Regular pay reviews.
- Celebrate birthdays with a day off.
- Water and soft drinks provided on tap.
- 6 hours of free phone counselling per month if needed through our well-being provider.
- Yearly eye tests.
- Smart casual dress and branded polo shirts provided.
- Free parking.
- Company events.
IT Service Desk Engineer in Seaford employer: TipTopJob
Join our dynamic team as an IT Service Desk Engineer in Seaford, where you'll enjoy a supportive work culture that prioritises employee well-being and professional growth. With regular pay reviews, a minimum annual salary increase, and unique perks like a day off for your birthday and free counselling services, we are committed to fostering a rewarding environment for our staff. Embrace the opportunity to tackle diverse challenges while collaborating with a passionate team in a thriving MSP setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Seaford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk Engineer questions and practice your responses. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or relevant experience, make sure to highlight them during interviews. Demonstrating your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace IT Service Desk Engineer in Seaford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your relevant experience, especially in IT support and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer satisfaction. Let us know why you’re excited about joining our team and how you can contribute.
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TipTopJob
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows Servers, Active Directory, and Microsoft 365 services. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Show Off Your Communication Skills
Since this role requires exceptional verbal and written communication, practice explaining complex IT concepts in simple terms. You might even want to role-play common support scenarios with a friend to get comfortable.
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your logical thinking and problem-solving abilities. Think of specific examples where you've resolved tricky IT issues, and be ready to walk the interviewer through your thought process.
✨Be Ready to Discuss Teamwork
This position values collaboration, so come prepared with examples of how you've worked effectively in a team. Highlight any mentoring or training experiences you've had, as well as how you handle conflicts or challenges within a group.
