At a Glance
- Tasks: Support residents in living independently and manage day-to-day operations at Raglan Court.
- Company: Stonewater, a caring organisation focused on retirement living.
- Benefits: Part-time role with a competitive salary and the chance to make a difference.
- Other info: Opportunity to travel and work in a supportive environment with a focus on community.
- Why this job: Be the friendly face that empowers residents and ensures their safety and wellbeing.
- Qualifications: Experience in housing or customer-facing roles and strong IT skills.
The predicted salary is between 20982 - 20982 £ per year.
Location: Salisbury
Salary: A GBP 20,982 per annum
Vacancy Type: Permanent, Part Time (30 hours per week)
Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Raglan Court, a welcoming retirement living scheme in Salisbury. As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported and empowered to live independently.
You’ll take ownership of essential safety checks, including health and safety, fire safety and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. Whilst this role is predominantly based at Raglan Court, Salisbury, there may be requirements to travel to Pembroke House, Salisbury.
What we’re looking for:
- Experience in housing or customer-facing roles.
- Strong IT skills (Microsoft Office) and a willingness to learn new systems.
- Excellent record-keeping and attention to detail.
- A self-starter with great organisational skills and a passion for helping others.
- Clear communicator who works well with residents, colleagues, contractors, and external agencies.
- A practical problem-solver who delivers high-quality work and meets deadlines.
- Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Salisbury
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We think you need these skills to ace Scheme Manager in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and TipTopJob.
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How to prepare for a job interview at TipTopJob
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
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Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
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